STEPHANIE HALL
Austin
Summary
Certified Scrum Master and technical quality assurance professional with a focus on collaborating with teams to validate and deploy error-free code. Skilled in managing project timelines and quality assurance efforts to ensure timely delivery of project milestones. Experienced in juggling multiple tasks, with a track record of leadership and hands-on expertise in team management and individual contributions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
QA Manager - Release Manager
Form Assembly
03.2024 - Current
- Led quality assurance initiatives to enhance product reliability and performance standards.
- Developed and implemented testing protocols to ensure compliance with industry regulations.
- Oversaw cross-functional teams to identify and resolve quality-related issues proactively.
- Mentored junior QA staff, fostering skills in automated testing and quality improvement techniques.
- Streamlined QA processes, reducing cycle time while maintaining high-quality output standards.
- Established key performance indicators to assess quality metrics and continuous improvement efforts.
- Increased customer satisfaction with products by ensuring consistent quality across all platforms and devices.
- Replaced current release process to solve for gaps in quality, security and to improve timeline from 9 days to one day
- Streamlined bug reporting process, expediting resolution times for critical issues.
- Promoted continuous learning within the QA department through regular workshops and trainings focused on evolving industry best practices.
- Conducted root cause analysis on recurring defects, implementing corrective measures to prevent future occurrences.
QE Manager
Signify Health/CVS
04.2023 - 02.2024
- Hands-on management of three product teams' processes, test coverage, RCA reporting and risk assessment
- Transitioned three development teams to new Agile workflow as part of QE leadership goals
- Reported team-specific DORA numbers to leadership
- Hired, trained and mentored 6 new automation engineers
- Developed new API testing framework and 210 tests from scratch using RestSharp and integrated into ADO pipeline
- Developed a new Cypress.io framework and 240 tests using typescript from scratch and integrated into ADO pipeline
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Collaborated with product management and development to apply root cause analysis guidance and establish effective corrective action plans.
QE Manager
Signify Health/CVS
04.2023 - 02.2024
- Hands-on management of three product teams' processes, test coverage, RCA reporting and risk assessment
- Transitioned three development teams to new Agile workflow as part of QE leadership goals
- Reported team-specific DORA numbers to leadership
- Hired, trained and mentored 6 new automation engineers
- Developed new API testing framework and 210 tests from scratch using RestSharp and integrated into ADO pipeline
- Developed a new Cypress.io framework and 240 tests using typescript from scratch and integrated into ADO pipeline
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Collaborated with product management and development to apply root cause analysis guidance and establish effective corrective action plans.
QA Architect
ERNST & YOUNG contracted via COGNIZANT
02.2022 - 01.2023
- Created new pipelines in ADO to facilitate daily automated test runs, utilizing C#.Net and Selenium WebDriver
- Introduced Playwright POC and campaigned for successful adoption of new framework
- RCA of pipeline execution failures; test failures due to coding issues, data inconsistencies, incorrect data, run setting inaccuracies both on the server and local levels and true bug-driven failures
- Tasked with training both new and experienced testers on current best testing practices and daily workflows
- Developed and implemented a comprehensive quality assurance strategy for the organization that aligned with industry best practices and met client requirements
- Lead the implementation of a continuous integration and continuous delivery (CI/CD) pipeline to streamline the software development and testing process
- Responsible for training and supervising both on and offshore resources during the development of testing framework and use of CI tooling.
QA Architect
ERNST & YOUNG contracted via COGNIZANT
02.2022 - 01.2023
- Created new pipelines in ADO to facilitate daily automated test runs, utilizing C#.Net and Selenium WebDriver
- Introduced Playwright POC and campaigned for successful adoption of new framework
- RCA of pipeline execution failures; test failures due to coding issues, data inconsistencies, incorrect data, run setting inaccuracies both on the server and local levels and true bug-driven failures
- Tasked with training both new and experienced testers on current best testing practices and daily workflows
- Developed and implemented a comprehensive quality assurance strategy for the organization that aligned with industry best practices and met client requirements
- Lead the implementation of a continuous integration and continuous delivery (CI/CD) pipeline to streamline the software development and testing process
- Responsible for training and supervising both on and offshore resources during the development of testing framework and use of CI tooling.
Senior QA
LEIDOS
02.2021 - 12.2022
- Developed optimized test strategies using Selenium WebDriver in JAVA and C#.Net and then Cypress.io, along with Postman, K6, and Rest Sharp
- Developed performance matrices and integration with AWS to strengthen the infrastructure of the regression test suite
- Led small groups to develop optimized test strategies
- Achieved faster continuous integration and rapid identification of UI and API defects
- Implemented advanced testing techniques and methodologies, such as exploratory testing and risk-based testing, to enhance the overall quality and effectiveness of software testing processes
- Implemented a risk-based approach to prioritize and address the most critical software defects
- Developed and implemented a comprehensive QA training program for new hires and current employees to ensure consistent and high-quality testing practices across the organization
- Researched and recommended innovative testing tools and techniques to enhance the efficiency and effectiveness of software testing processes, keeping up with the latest industry trends and advancements in QA methodologies.
Senior QA
LEIDOS
02.2021 - 12.2022
- Developed optimized test strategies using Selenium WebDriver in JAVA and C#.Net and then Cypress.io, along with Postman, K6, and Rest Sharp
- Developed performance matrices and integration with AWS to strengthen the infrastructure of the regression test suite
- Led small groups to develop optimized test strategies
- Achieved faster continuous integration and rapid identification of UI and API defects
- Implemented advanced testing techniques and methodologies, such as exploratory testing and risk-based testing, to enhance the overall quality and effectiveness of software testing processes
- Implemented a risk-based approach to prioritize and address the most critical software defects
- Developed and implemented a comprehensive QA training program for new hires and current employees to ensure consistent and high-quality testing practices across the organization
- Researched and recommended innovative testing tools and techniques to enhance the efficiency and effectiveness of software testing processes, keeping up with the latest industry trends and advancements in QA methodologies.
QA Manager
VISION 2 SYSTEMS
09.2019 - 12.2020
- Guided Vision2 and the development team through a full-scale transition to a fully-integrated TDD team
- Created a new automation framework using Selenium WebDriver in JAVA
- Developed and integrated over 1000 tests into the CI/CD pipeline
- Implemented the automation framework as the baseline regression suite
- Developed and implemented a comprehensive quality assurance program to ensure the delivery of high-quality products and services
- Collaborated with cross-functional teams to identify and address quality issues throughout the product development lifecycle
- Lead the hiring and training process for the QA team to ensure the acquisition of highly skilled and knowledgeable professionals.
QA Manager
VISION 2 SYSTEMS
09.2019 - 12.2020
- Guided Vision2 and the development team through a full-scale transition to a fully-integrated TDD team
- Created a new automation framework using Selenium WebDriver in JAVA
- Developed and integrated over 1000 tests into the CI/CD pipeline
- Implemented the automation framework as the baseline regression suite
- Developed and implemented a comprehensive quality assurance program to ensure the delivery of high-quality products and services
- Collaborated with cross-functional teams to identify and address quality issues throughout the product development lifecycle
- Lead the hiring and training process for the QA team to ensure the acquisition of highly skilled and knowledgeable professionals.
Engineering Manager
npm, Inc.
11.2018 - 09.2019
- Managed two engineering teams and the technical support team at npm, Inc
- Strengthened the infrastructure of our cluster architecture to accommodate the growing user base
- Implemented automated tests using Node JS and Selenium WebDriver to improve quality and reliability
- Reduced support tickets by 20% in three months
- Oversee the implementation of new features and enhancements to the npm registry platform to meet user needs and improve overall user experience
- Lead the recruitment and hiring process for engineering teams to ensure top talent is acquired and retained.
Engineering Manager
npm, Inc.
11.2018 - 09.2019
- Managed two engineering teams and the technical support team at npm, Inc
- Strengthened the infrastructure of our cluster architecture to accommodate the growing user base
- Implemented automated tests using Node JS and Selenium WebDriver to improve quality and reliability
- Reduced support tickets by 20% in three months
- Oversee the implementation of new features and enhancements to the npm registry platform to meet user needs and improve overall user experience
- Lead the recruitment and hiring process for engineering teams to ensure top talent is acquired and retained.
QA Architect
NEW YORK LIFE INSURANCE COMPANY
05.2016 - 10.2018
- Completed the introduction, training and architecture of a new testing strategy and framework
- Increased application processing by a product of 500+
- Developed framework baseline to support 1000 applications to process over an hour
- Interfaced with offshore and onshore counterparts to implement strategy and framework
- Managed workload to increase reliability and ROI for the QA group.
QA Architect
NEW YORK LIFE INSURANCE COMPANY
05.2016 - 10.2018
- Completed the introduction, training and architecture of a new testing strategy and framework
- Increased application processing by a product of 500+
- Developed framework baseline to support 1000 applications to process over an hour
- Interfaced with offshore and onshore counterparts to implement strategy and framework
- Managed workload to increase reliability and ROI for the QA group.
Quality Engineering Manager
Gaggle.net
01.2013 - 04.2016
- Led team in the development of a test automation framework for Gaggle.net
- Worked closely with PM and CTO to develop a new Learning Management System
- Created processes for QA to test, develop, and maintain quality
- Led team in test engineering for Gaggle Main, Gaggle LMS, Gaggle Android, Gaggle iOS, Gaggle Web Hosting, and Gaggle Automation
- Created processes from the ground up with the development team to track defects and report the status of our development progress
- Identify and implement quality improvement initiatives to enhance overall software development process and ensure customer satisfaction.
Quality Engineering Manager
Gaggle.net
01.2013 - 04.2016
- Led team in the development of a test automation framework for Gaggle.net
- Worked closely with PM and CTO to develop a new Learning Management System
- Created processes for QA to test, develop, and maintain quality
- Led team in test engineering for Gaggle Main, Gaggle LMS, Gaggle Android, Gaggle iOS, Gaggle Web Hosting, and Gaggle Automation
- Created processes from the ground up with the development team to track defects and report the status of our development progress
- Identify and implement quality improvement initiatives to enhance overall software development process and ensure customer satisfaction.
QA ENGINEERING LEAD
THE WALT DISNEY COMPANY
08.2011 - 01.2013
- Developed cadence of 300 data-driven web service operation test cases every 30 days
- 1000+ operations automated
- Trained new resources on team requirements and process, such as web service automation framework usage and customization, internal team web-service automation best practices, coding best practices, automated script versioning, explanation of four code environments and the accompanying data layers, testing goals and overall team goals
- Wrote SQL scripts in DB Visualizer for DB2 and Oracle SQL Developer for Oracle version of databases to facilitate test data creation and live population, via automated test scripts
- Developed new UI automation suite for Disney's Magical Express
- Maintained automation for hotel accommodations across five databases using data-driven methods
- Certified hardware for Magic Bands, door locks and payment systems.
QA ENGINEERING LEAD
THE WALT DISNEY COMPANY
08.2011 - 01.2013
- Developed cadence of 300 data-driven web service operation test cases every 30 days
- 1000+ operations automated
- Trained new resources on team requirements and process, such as web service automation framework usage and customization, internal team web-service automation best practices, coding best practices, automated script versioning, explanation of four code environments and the accompanying data layers, testing goals and overall team goals
- Wrote SQL scripts in DB Visualizer for DB2 and Oracle SQL Developer for Oracle version of databases to facilitate test data creation and live population, via automated test scripts
- Developed new UI automation suite for Disney's Magical Express
- Maintained automation for hotel accommodations across five databases using data-driven methods
- Certified hardware for Magic Bands, door locks and payment systems.
Senior Software Engineer
VERIZON WIRELESS HEADQUARTERS
03.2009 - 07.2011
- Managed all application integrity for the National Operations Center
- Created release plans for all current and future releases
- Utilized Windows XP, 7, Ubuntu, Unix and Solaris for testing of internal software releases
- Managed a team of QA analysts
- Utilized SoapUI to generate alarms mimicking real-world critical disasters and real-world cell site or hardware outages
- Wrote Perl scripts to automate tasks, much like a cron job to force alarms through staging.
Senior Software Engineer
VERIZON WIRELESS HEADQUARTERS
03.2009 - 07.2011
- Managed all application integrity for the National Operations Center
- Created release plans for all current and future releases
- Utilized Windows XP, 7, Ubuntu, Unix and Solaris for testing of internal software releases
- Managed a team of QA analysts
- Utilized SoapUI to generate alarms mimicking real-world critical disasters and real-world cell site or hardware outages
- Wrote Perl scripts to automate tasks, much like a cron job to force alarms through staging.
Lead Quality Assurance Analyst/Supervisor
US HEALTH GROUP
06.2007 - 01.2009
- Managed Quality Assurance team and schedule
- Wrote manual test plans, scripts, strategy
- Wrote test plans for integration between web and AS/400.
Lead Quality Assurance Analyst/Supervisor
US HEALTH GROUP
06.2007 - 01.2009
- Managed Quality Assurance team and schedule
- Wrote manual test plans, scripts, strategy
- Wrote test plans for integration between web and AS/400.
Lead Quality Assurance Specialist
COMPUTER SCIENCES CORPORATION, APPLIED TECHNOLOGIES DIVISION
06.2006 - 06.2007
- Create processes and Standards of Operation in compliance with ISO 9000:9001
- Created manual and automated scripts
- Determine weekly, monthly and quarterly deliverables and KPIs
- Managed the Quality Assurance team and growth of members.
Lead Quality Assurance Specialist
COMPUTER SCIENCES CORPORATION, APPLIED TECHNOLOGIES DIVISION
06.2006 - 06.2007
- Create processes and Standards of Operation in compliance with ISO 9000:9001
- Created manual and automated scripts
- Determine weekly, monthly and quarterly deliverables and KPIs
- Managed the Quality Assurance team and growth of members.
Quality Assurance Analyst
RADIANT SYSTEMS, INC. HOSPITALITY DIVISION
07.2004 - 06.2006
- Developed test outlines for GUI and Java, C# and C# .NET applications
- Performed manual testing on POS, GUI, Java C# and C# .NET applications
- Developed complex, previously non-existent documentation
- Proposed and implemented new testing strategies to improve quality of testing
- Worked closely with support through to C-level internal stakeholders consistently.
Quality Assurance Analyst
RADIANT SYSTEMS, INC. HOSPITALITY DIVISION
07.2004 - 06.2006
- Developed test outlines for GUI and Java, C# and C# .NET applications
- Performed manual testing on POS, GUI, Java C# and C# .NET applications
- Developed complex, previously non-existent documentation
- Proposed and implemented new testing strategies to improve quality of testing
- Worked closely with support through to C-level internal stakeholders consistently.
Education
Bachelor of Science - Computer Information Systems
Tarleton State University
Stephenville, TX05.2004
Skills
- Test strategy development
- Performance Metrics
- Process improvement strategies
- Team Building and Motivation
- Risk Analysis and Mitigation
- Test management
- Unit, Integration, and System Testing
- Java
- C#
- Python
- JavaScript
- Proficient in TypeScript
- Automated testing with Selenium WebDriver
- Cypressio
- Playwright
Certification
Certified Scrum Master - Scrum Alliance
Certified Personal Trainer - National Academy of Sports Medicine
Timeline
QA Manager - Release Manager
Form Assembly
03.2024 - Current
QE Manager
Signify Health/CVS
04.2023 - 02.2024
QE Manager
Signify Health/CVS
04.2023 - 02.2024
QA Architect
ERNST & YOUNG contracted via COGNIZANT
02.2022 - 01.2023
QA Architect
ERNST & YOUNG contracted via COGNIZANT
02.2022 - 01.2023
Senior QA
LEIDOS
02.2021 - 12.2022
Senior QA
LEIDOS
02.2021 - 12.2022
QA Manager
VISION 2 SYSTEMS
09.2019 - 12.2020
QA Manager
VISION 2 SYSTEMS
09.2019 - 12.2020
Engineering Manager
npm, Inc.
11.2018 - 09.2019
Engineering Manager
npm, Inc.
11.2018 - 09.2019
QA Architect
NEW YORK LIFE INSURANCE COMPANY
05.2016 - 10.2018
QA Architect
NEW YORK LIFE INSURANCE COMPANY
05.2016 - 10.2018
Quality Engineering Manager
Gaggle.net
01.2013 - 04.2016
Quality Engineering Manager
Gaggle.net
01.2013 - 04.2016
QA ENGINEERING LEAD
THE WALT DISNEY COMPANY
08.2011 - 01.2013
QA ENGINEERING LEAD
THE WALT DISNEY COMPANY
08.2011 - 01.2013
Senior Software Engineer
VERIZON WIRELESS HEADQUARTERS
03.2009 - 07.2011
Senior Software Engineer
VERIZON WIRELESS HEADQUARTERS
03.2009 - 07.2011
Lead Quality Assurance Analyst/Supervisor
US HEALTH GROUP
06.2007 - 01.2009
Lead Quality Assurance Analyst/Supervisor
US HEALTH GROUP
06.2007 - 01.2009
Lead Quality Assurance Specialist
COMPUTER SCIENCES CORPORATION, APPLIED TECHNOLOGIES DIVISION
06.2006 - 06.2007
Lead Quality Assurance Specialist
COMPUTER SCIENCES CORPORATION, APPLIED TECHNOLOGIES DIVISION
06.2006 - 06.2007
Quality Assurance Analyst
RADIANT SYSTEMS, INC. HOSPITALITY DIVISION
07.2004 - 06.2006
Quality Assurance Analyst
RADIANT SYSTEMS, INC. HOSPITALITY DIVISION
07.2004 - 06.2006
Bachelor of Science - Computer Information Systems
Tarleton State University
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