Summary
Overview
Work History
Education
Skills
Certification
Timeline
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STEPHANIE HALL

Rome,NY

Summary

Dynamic professional with extensive experience as a Residential Manager at The Arc of Oneida Lewis, excelling in resident assistance and effective communication. Enhanced resident satisfaction through tailored programming and compliance with state regulations. Proven ability to foster teamwork and improve operational efficiency, ensuring a supportive environment for both residents and staff.

Overview

18
18
years of professional experience
1
1
Certification

Work History

RESIDENTIAL MANAGER

THE ARC OF ONEIDA LEWIS
12.2017 - Current
  • Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
  • Helped individuals with daily tasks such bathing, cooking, cleaning, and house work.
  • Passed medication to the individuals we support.
  • Transportation to and from appointments.
  • Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
  • Increased resident participation in activities by creating diverse programming tailored to individual interests and abilities.
  • Made sure the people we support were cared for and always felt listened to.
  • Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.

Gas Station Manager

Mirabito Convenience Store
05.2012 - 12.2017
  • Improved overall store performance with proactive maintenance of gas pumps and equipment.
  • Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
  • Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
  • Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
  • Enhanced customer satisfaction by implementing efficient service protocols and staff training.
  • Boosted employee morale by fostering a supportive work culture and recognizing outstanding performance regularly.
  • Reported issues to higher management with great detail.

Wendy's Crew

Wendy's
02.2007 - 05.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

High School Diploma -

Rome Free Academy
Rome, NY
10-2017

Skills

  • First aid and CPR
  • Safety compliance
  • Supply management
  • Effective communication
  • Resident assistance
  • Creative and adaptable
  • Customer service
  • Problem-solving
  • Multitasking
  • Reliability
  • Organizational skills
  • Teamwork

Certification

CPR/FIRST AID CERTIFIED

SCIP TRAINED

Timeline

RESIDENTIAL MANAGER

THE ARC OF ONEIDA LEWIS
12.2017 - Current

Gas Station Manager

Mirabito Convenience Store
05.2012 - 12.2017

Wendy's Crew

Wendy's
02.2007 - 05.2012

High School Diploma -

Rome Free Academy

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