Stephanie Hall
Culpeper,VA
Summary
Dedicated professional with extensive leadership experience, as well as experience in human services, providing care, safety, and companionship to persons with disabilities. Known for patience, empathy, and strong communication skills. Committed to supporting others' growth, achieving their independence, dignity, and a high quality of life.
Overview
21
21
years of professional experience
Work History
Family Care Provider
EnCircle
Winchester, Virginia
07.2023 - Current
- Certified with home licensing to provide daily care and support for 2 individuals with learning and developmental disabilities, ensuring their safety, care, comfort, and helping them be present and engaged in the community
- Maintained up-to-date certifications in CPR, Medical Aid, and Safety trainings as required by Virginia regulations
- Mandated reporter for suspected abuse, neglect, or exploitation of vulnerable adults.
Casualty Injury Claims Supervisor
GEICO
Fredericksburg, VA
07.2022 - Current
- Oversaw a team of adjusters to investigate and resolve complex injury claims with trial attorneys, and provided settlement authority to resolve cases pre-litigation.
- Ensured total compliance with state and federal insurance laws, including strict adherence to Medicare, Medicaid, Department of Human Services, and Department of Social Services recovery rights.
- Conducted settlement conferences with the plaintiff's counsel and provided progression reports to the Company Directors and Vice Presidents.
- Conducted training sessions on best practices for claims investigation and resolution.
- Performed quality assurance reviews on claims to ensure adherence to company standards
Natural Day Support
Kem L. White
Culpeper, Virginia
09.2018 - 12.2022
- Engaged clients through conversation and recreational activities, enhancing companionship.
- Prepared meals aligned with dietary needs and assisted with grocery shopping.
- Accompanied clients to social events, community outings, and shopping mall visits.
Personal Injury and Liability Supervisor
GEICO, Government Employees Insurance
Fredericksburg, Virginia
09.2018 - 07.2022
- One of four members of management responsible for establishing the First Party Medical Department in the Fredericksburg Regional GEICO office, including recruiting, staffing, conducting hiring interviews and training.
- Managed a team of associates responsible for adjusting, paying, and defending first-party injury/personal injury cases.
- Assisted staff in resolving complex liability and coverage investigations.
- Resolved customer complaints in a timely manner, while ensuring customer satisfaction.
- Facilitated team meetings to discuss goals, challenges, and strategies for success.
Total Theft and Fire Supervisor
GEICO, Government Employees Insurance
Fredericksburg, Virginia
03.2014 - 09.2018
- Managed a team of 14 experienced fire and theft investigators in the daily handling and processing of claims.
- Directed a unit of private investigators to assist in theft and fire fraud prevention.
- Worked closely with state law enforcement to investigate cases and minimize fraud.
- Monitored employee productivity to provide constructive feedback and coaching.
Liability and Sr. Complex Bodily Injury Examiner
GEICO, Government Employees Insurance
Fredericksburg, Virginia
03.2005 - 03.2014
- Negotiated high-value injury cases during pre-litigation and post-litigation phases.
- Testified as an expert witness in trials and Administrative Office Hearings.
- Maintained extensive knowledge of state-specific laws governing bodily injury claims.
- Consulted with outside counsel on legal strategies for bodily injury and liability cases.
Education
Bachelor of Science - Mass Communications
Virginia Commonwealth University
Richmond, VA12-2004
Clams Law And Legal Principles Claims Specialist
American Educational Institute
Family Care Provider
EnCircle
Skills
- Disability support and care
- Leadership and training
- Department management
- Healthcare claims processing
- Human services knowledge
- Microsoft Office proficiency
- Legal compliance and policy interpretation
- Communication and strategic thinking
Timeline
Family Care Provider
EnCircle
07.2023 - Current
Casualty Injury Claims Supervisor
GEICO
07.2022 - Current
Natural Day Support
Kem L. White
09.2018 - 12.2022
Personal Injury and Liability Supervisor
GEICO, Government Employees Insurance
09.2018 - 07.2022
Total Theft and Fire Supervisor
GEICO, Government Employees Insurance
03.2014 - 09.2018
Liability and Sr. Complex Bodily Injury Examiner
GEICO, Government Employees Insurance
03.2005 - 03.2014
Bachelor of Science - Mass Communications
Virginia Commonwealth University
Clams Law And Legal Principles Claims Specialist
American Educational Institute
Family Care Provider
EnCircle