Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
Timeline
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Stephanie Hampton

Stephanie Hampton

Canal Winchester,OH

Summary

Diligent and detail-focused Associate with a solid foundation in streamlining business operations and optimizing efficiency. Proven ability to collaborate with cross-functional teams to manage diverse tasks. Skilled in applying analytical thinking to overcome operational challenges and to elevate the organization's overall success.

Overview

11
11
years of professional experience

Work History

International Money Movement Associate

Morgan Stanley
10.2018 - Current
  • Assist with administrative workflows, achieving a 20% reduction in task completion times
  • Perform monthly research audits to ensure 100% compliance with anti-money laundering regulations
  • Execute an average of 50 international and domestic wires weekly, managing a transaction volume of over 200 per month
  • Continue to maintain a 99.9% accuracy rate within a high-risk environment over a monthly assessment period.

Digital Associate (Team Lead)

Morgan Stanley
12.2016 - 10.2018
  • Led a team of 11 analysts, exceeding key performance indicators (KPIs) in call resolution and client satisfaction
  • Developed training programs resulting in a 25% increase in first-call resolution rates
  • Managed approximately 40 incoming calls and emails daily regarding brokerage, investment, and financial services
  • Collaborated with cross-functional teams to resolve tax documentation discrepancies

Case Manager

Franklin County Jobs and Family Services
01.2015 - 01.2016
  • Provided direct case management services to parents, caretakers and child care providers
  • Performed quarterly communication evaluations, securing a 95% satisfaction rate from clients
  • Collaborated with an average of 20 healthcare professionals, social workers, and community resources to provide client support

Senior Admissions Advisor

Everest Institute
07.2013 - 01.2015
  • Managed a team of over twelve admissions advisors and increased conversion rate by 20%
  • Developed and implemented strategic recruitment initiatives resulting in a 10% increase in applicant pool
  • Conducted comprehensive interviews and provided personalized guidance to prospective students.

Education

Bachelor of Science (B.S.) - Criminology and Sociology -

Capital University
Columbus, OH
05.2010

Skills

  • Analytical Thinking
  • Administrative Support
  • Strategic Planning
  • Financial Process Enhancement

Volunteer Experience

CO-CHAIR OF DIVERSITY, EQUITY & INCLUSION | MORGAN STANLEY 07/2021-Current

  • Monitor and analyze diversity metrics to assess and identify areas for improvement
  • Assist in managing diverse departmental budgets


TREASURER | CRAZY FAITH MINISTRIES 01/2021 - Current

  • Lead financial planning and analysis, identifying areas for potential savings and revenue enhancement
  • Manage budgets and cash flow to ensure fiscal responsibility, Develop and present financial reports to executive leadership

Affiliations

  • Alpha Kappa Alpha Sorority, Inc.
  • Alpha Phi Sigma (Criminal Justice Honor Society)
  • Alpha Kappa Delta (International Sociology Honor Society)

Timeline

International Money Movement Associate

Morgan Stanley
10.2018 - Current

Digital Associate (Team Lead)

Morgan Stanley
12.2016 - 10.2018

Case Manager

Franklin County Jobs and Family Services
01.2015 - 01.2016

Senior Admissions Advisor

Everest Institute
07.2013 - 01.2015

Bachelor of Science (B.S.) - Criminology and Sociology -

Capital University

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Stephanie Hampton