Natassia Michelle Mack

• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.

• Timely and accurate processing of daily money movement activities
• Daily monitoring and tracking of money movement transactions
• Timely and accurate exception processing
• Facilitating non-standard customer money movement activities
• Providing back up support for other teammates
• Worked effectively in team environments to make the workplace more productive.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Updated and maintained databases with current information.

• Timely and accurate processing of e-payments for clients
• Daily data log via excel spreadsheet
• Assist with daily reporting analysis
• Perform account's payable function
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

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• Training of new hires
• Immediate attention to hire priority clients and new client payments
• Exercise much attention to detail with minimum error ratio
• Process daily e-payments for clients via email or tele communications while meeting and maintaining daily quotas

• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
• Monitored cash flow by tracking all incoming and outgoing funds.