Summary
Overview
Work History
Education
Skills
Timeline
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Jenifer Cervantes

San Antonio,TX

Summary

Motivated Fraud Analyst touting 10 years of expertise investigating suspicious activity for Chase Bank. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.


Relentless employee known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.

Overview

12
12
years of professional experience

Work History

Electronic Money Movement (WFH)

Chase
San Antonio, Texas
03.2021 - 05.2022
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Opened fraud or loss cases as necessary and ensured that case files are accurate and complete with all appropriate dispositions and detailed notes.
  • Performed routing account activity review of unusual/suspicious monetary transactions, specifically wire transfers.
  • Ensured that regulatory, legal, bank and audit requirements were always met.

Senior Claims Specialist II (WFH)

Chase
San Antonio, TX
03.2020 - 05.2022
  • Communicate with customers in a fast paced and metrics-driven environment, while working independently.
  • Assist with claims and disputes for debit card and digital wallet transactions. Assist wire research with confirmation of transactions attempted on customers online profile.
  • Multi-skilled for 3 specialized departments for Regulation E claims, IBP claims, and Electronic Money Movement/Fraud Hotline

Senior Fraud Specialist II (WFH)

Chase Bank
San Antonio, TX
11.2017 - 03.2020
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Inbound account supervisor deescalating and problem solving issues with debit card declines and/or fraud.
  • Assist risk analysts with policy & procedures to comply within bank regulations and quality control on a daily basis.

Senior Fraud Analyst I

Chase Bank
San Antonio, TX
01.2014 - 11.2017
  • Abide by all applicable regulatory and department policies and procedures. Self motivated to act quickly and exercise independent judgement on an individual and unique circumstance while providing empathy and building lasting relationships with clients.
  • STAR team. Reviewed high risk accounts for possible first party fraud. Research check images and compare signature line to verify the validity of item being deposited and/or cashed.

Risk Analyst

Chase Bank
San Antonio, TX
10.2011 - 01.2014
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Abide by all applicable regulatory and department policies and procedures. Self motivated to act quickly and exercise independent judgement on an individual and unique circumstance while providing empathy and building lasting relationships with clients.
  • Top performer in San Antonio. Exceeded expectations on all bank metrics

Education

High School Diploma -

Sandra Day O'connor High School
Helotes, TX
06.2007

Skills

Customer Service

Microsoft Office

Microsoft Excel

Fraud Detection

Anti Money Laundering

Fraud Prevention

OneNote

Claims Handling

IBM Mainframe

Problem solving

Leadership

Timeline

Electronic Money Movement (WFH)

Chase
03.2021 - 05.2022

Senior Claims Specialist II (WFH)

Chase
03.2020 - 05.2022

Senior Fraud Specialist II (WFH)

Chase Bank
11.2017 - 03.2020

Senior Fraud Analyst I

Chase Bank
01.2014 - 11.2017

Risk Analyst

Chase Bank
10.2011 - 01.2014

High School Diploma -

Sandra Day O'connor High School

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Jenifer Cervantes