Stephanie Hampton

• Optimized an underperforming retail operation by filtering guest, cast, and leadership feedback to turn retail operations into a million dollar business.
• Engaged partners across operations to foster a cohesive working environment, elevating customer shopping experiences.
• Developed training programs for cast to improve guest service delivery and operational efficiency in a complex retail environment.
• Facilitated employee buy-in through training programs that supported new incentives, enhancing team alignment and engagement.
• Managed special events and promotions, ensuring seamless execution and memorable experiences for guests.
• Cultivated and analyzed weekly retail reports to reflect operational performance and developed action plans to locate areas of opportunity and increase location performance.
• Focused on talent planning to identify and recruit optimal candidates for assistant manager positions. on seeking out optimal candidates for assistant manager position and further mentoring their career to promote upward mobility within the company.
• Coordinated internal communications between departments, minimizing misunderstandings and delays that negatively impacted guest experience.

• Acted as Mobile Checkout Liaison for May the 4th event in May 2022, facilitating record-breaking $5M single-day sales through effective system management.
• Quarterly Award winner for outstanding cast performance in exhibiting excellent guest service through leadership and cast influence.
• Inspire Cast by collaboration to display Disney’s Five Keys: Safety, Courtesy, Inclusion, Show, and Efficiency to provide the best Guest Experience.
• Maintained show quality during restocking using Smart Stock to ensure product availability and enhance guest satisfaction.
• Engaged with guests to identify their needs and recommend suitable products while ensuring courtesy on the sales floor.

• Participated in Star Wars: Galaxy’s Edge Opening Day assisting shop preplanning and execution.
• Opened Legends of Hollywood as a high-end retail location, enhancing Guest engagement.
• Met Guests’ needs by embodying Disney’s Four Keys: Safety, Courtesy, Show, Efficiency, while promoting inclusion.
• Created memorable Guest experiences through consistent interactions and daily magical moments.

Graduated: May 2019