Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Hanlon

Derry

Summary

Hands-on service professional with a strong foundation in technical diagnostics and team leadership. Experienced in optimizing processes and enhancing service quality through effective communication and performance management, delivering measurable improvements in operational outcomes.

Overview

12
12
years of professional experience

Work History

Express Lane Manager

Toyota Of Nashua
Nashua
04.2023 - Current
  • Implemented strategic initiatives to enhance operational efficiency across dealership departments.
  • Facilitated regular team meetings to foster communication and collaboration among staff members.
  • Developed training programs to elevate employee skills and ensure consistent service delivery.
  • Streamlined processes to reduce waste and increase productivity within the service department.
  • Conducted performance reviews to identify growth opportunities and recognize top performers.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Automotive Technician

Toyota Of Nashua
Nashua
10.2014 - 04.2023
  • Diagnosed vehicle issues using advanced diagnostic tools and techniques.
  • Conducted thorough inspections to identify potential mechanical problems.
  • Collaborated with team members to enhance service efficiency and workflow.
  • Executed multiple repair tasks simultaneously to maximize productivity.
  • Trained junior technicians on best practices and safety protocols.
  • Performed extensive preventive maintenance checks to enhance vehicle performance.
  • Implemented quality assurance processes to ensure high service standards.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Performed drive ability tests on vehicles after repairs were completed.
  • Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
  • Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
  • Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.

Parts Puller

Bow Auto Parts
Bow
10.2020 - 01.2021
  • Operated warehouse equipment to safely pull and prepare parts for shipment.
  • Located, identified, pulled and delivered parts, components and assemblies in automotive salvage yard.
  • Coordinated with team members to secure timely parts availability for production.
  • Organized inventory for streamlined parts retrieval and distribution.
  • Maintained neat, clean, secure, well-organized and safe warehouse to easily locate parts.
  • Operated forklifts, pallet jacks, and other material handling equipment safely.
  • Inspected pulled parts for defects, damage, or deterioration from long-term outside storage.
  • Verified part numbers for accuracy against the inventory list.

Education

Certificate - Basic Electronics

Manchester Community College
Manchester, NH
03-2018

Certificate - Intro to Automotive

Nashua Community College
Nashua NH
04-2015

High School Diploma -

Pinkerton Academy
Derry, NH
06-2011

Skills

  • Process optimization
  • Quality assurance
  • Troubleshooting techniques
  • Technical diagnostics
  • Equipment maintenance
  • Problem solving
  • Documentation and reporting
  • Work prioritization
  • Effective communication
  • Conflict resolution

Timeline

Express Lane Manager

Toyota Of Nashua
04.2023 - Current

Parts Puller

Bow Auto Parts
10.2020 - 01.2021

Automotive Technician

Toyota Of Nashua
10.2014 - 04.2023

Certificate - Basic Electronics

Manchester Community College

Certificate - Intro to Automotive

Nashua Community College

High School Diploma -

Pinkerton Academy

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Stephanie Hanlon