Stephanie Haro
Lafayette,IN
Summary
Skilled in health insurance and customer service, I excel in streamlining processes and enhancing efficiency. Demonstrated expertise in insurance coverage verification and HIPAA compliance, significantly improving patient satisfaction and operational efficiency. My strong communication skills, along with a proven ability to resolve inquiries, ensure optimal patient care and service.
Overview
5
5
years of professional experience
Work History
Insurance Specialist
Unity Healthcare
09.2024 - Current
- Handled insurance inquiries with efficiency, ensuring swift issue resolution.
- Coordinated with coding department to address inconsistencies in coding.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Financial Counselor
Unity Healthcare
11.2023 - 09.2024
- Determined out-of-pocket expenses through verification of coverage and benefits.
- Prepared quotes for patients and ensured collection of out-of-pocket expenses before procedures.
- Determined need for insurance prior authorizations for surgical procedures.
Dental Business Associate
Riggs Community Health Center
08.2020 - 07.2023
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Answered telephone calls to offer office information, answer questions, and schedule appointments.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Streamlined front office operations for improved patient flow by implementing effective filing and documentation system.
Education
Associate - Business Administration
Ivy Tech Community College of Indiana
2018
Jefferson High School
2016
Skills
- Customer service
- Health insurance
- Quotes and sales
- Insurance coverage verification
- HIPAA compliance
Timeline
Insurance Specialist
Unity Healthcare
09.2024 - Current
Financial Counselor
Unity Healthcare
11.2023 - 09.2024
Dental Business Associate
Riggs Community Health Center
08.2020 - 07.2023
Associate - Business Administration
Ivy Tech Community College of Indiana
Jefferson High School
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