Stephanie Harper
Petersburg,VA
Summary
Authorized to work in the US for any employer.
Dedicated Master level Behavioral Health Case Manager 12 years of experience providing mental health services. Well-organized and proactive problem-solver assists patients in overcoming dependencies, adjusting to life or making impactful changes. Well-qualified professional able to adept at setting up services, working with healthcare professionals and families and giving patients continuous support through counseling. Good communicator and relationship-builder with exceptional skills in planning, resolving conflicts and solving diverse problems.
*Completed all the course work required to apply for License Professional Counselor in Virginia. Currently looking for supervision before submitting appropriate documentation to Department of Behavioral of Behavioral Health and Developmental Services.
Overview
9
9
years of professional experience
Work History
Clinical Case Manager
TUCKER PAVILION
Richmond , VA
12.2022 - 02.2023
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Transitioned clients to different providers based on progress or needs.
- Reviewed treatment plans against individual goals and healthcare standards.
Complex Care Coordinator
Virginia Premier
Glen Allen , VA
12.2018 - 09.2022
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Improved patient outlook and daily living through compassionate care.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Maintained records management system to process personnel information and produce reports.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Lead Sales Associate/Key Holder
Virginia ABC Store
Petersburg , VA
05.2019 - 11.2021
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Developed good working relationships with store leadership and sales personnel.
- Maintained store and maintained appearance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Replenished retail merchandise and displays to deliver strong visual presentation.
- Invited customers to participate in store activities and special events.
- Monitored sales floor to prevent product loss and item damage.
Service Coordinator
Hampton-Newport News Community Service Board
Hampton , VA
01.2018 - 06.2018
- Developed and implemented treatment plans based on clinical experience and knowledge. Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Followed care plan and directions to administer medications.
- Advocated and assisted clients with obtaining resources such as shelter, food, water, medical services, and disability benefits
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
Mental Health Skill Builder Team Lead
Garris Group Family Services
Hampton , VA
06.2017 - 10.2017
- Supervised over ten QMHP-A Counselors that provides training, supervision, and supports to persons with serious mental illness
- Utilized strength-based language in terms of exhibiting positive communication, patience, supportive, and empowering relationship with our patients to ensure a positive recovery process
- Provided training and understanding of clinical interventions, harm reduction techniques, policies and procedures of the agency with staff
- Completed case assignments monthly, drafted service plans, reviewed case progress and determined case discharge in terms of goals achieved
- Reviewed PIP formatted progress notes, quarterly Comprehensive Reports, and Annual Comprehensive
- Reports to assure proper behavioral management utilization.
Mental Health Team Lead
Pathways to Life, Inc
Norfolk , VA
09.2016 - 03.2017
- Oversaw up to fifteen QMHP-A Counselors that provided direct support to persons with mental health needs
- Reviewed BRIP and formatted documentation through Electronic Medical Records System, as well review initial, quarterly ISP to assure proper behavioral management utilization
- Administered reauthorization & initial assessment on Magellan for Adult Mental Health Skill building services Implemented and steered case manager quarterly evaluations for quality assurance.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and QMHP-A staff.
Community Health Specialist (Soar Case Manager)
Duke University Medical Center
Durham , NC
08.2015 - 09.2016
- Conducted training to case managers that assisted individuals who are experiencing or at risk of homelessness and have a mental illness, medical impairment, and/or a co-occurring substance use disorder to apply for the Social Security Administration's (SSA) disability program, Supplemental Security. Acquiesced forms 3368 (Adult Disability Report) and 16 (SSDI application) online.
- Facilitated and assessed all referrals eligible for the SOAR program by interpreting medical records to determine the client's diagnosis, prognosis, and duration of condition, and how that relates to the client's ability to perform work at a level above Substantial Gainful Activity
- Assessed screening information and offered referrals to specific providers for proper care.
- Provide Social Security with 827 (Release of Information), 8000 (SSI application), and 1696 (Appointment of Representative) forms.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Qp/housing Specialist
Strategic Intervention Inc
Warrenton , NC
10.2013 - 08.2015
- Assessed, evaluated, conducted initial and ongoing case management, care coordination with CCCs of mental health clients. Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Advocated and assisted clients with obtaining resources such as shelter, food, water, medical services, and disability benefits
- Developed treatment and service plans for clients who were HIV positive and had mental health, intellectual developmental disability, and substance use disorder for over 65 members
- Assisted clients with permanent housing transitions. Provided direct client services to Department of Justice Settlement program by directing the analysis and determine risk according to state guidelines for homeless returning citizens
- Assisted in the implementation of relapse prevention plans for patients who are in remission
- Provided supportive counseling to clients and client families, intervenes and as well as emergency crisis counseling
- Functioned as management liaison with outside housing vendors by securing contracts per the housing department's Corporate Director Requested contingency funds and aided in maintaining entitlements while establishing community outreach efforts to acknowledge concerns of the homeless
- Negotiated with landlords/ real estate agents to obtain vacant apartments for clients who have histories of homelessness, mental illness, criminal justice history and substance abuse to occupy these apartments by providing direct, firsthand, concrete and support services.
Education
Master of Education - Community Counseling
Virginia State University
Petersburg, VA12.2012
Bachelor of Art - Sociology
Virginia State University
Petersburg, VA05.2008
Skills
- Psychiatric and Mental Health Care
- Care Plan Development
- EMR Software
- Patient Advocacy
- Crisis Intervention; Problem Resolution
- Clinical Quality Improvement
- Tracking Client Progress; Clinical Documentation
- Extensive DSM-IV Knowledge
- Team Building; Good Work Ethic
- Intake Screening
- Planning & Organizing
- Microsoft Office
- First Aid/CPR- Expired February 2025
- Notary Public- Expires May 2026
Timeline
Clinical Case Manager
TUCKER PAVILION
12.2022 - 02.2023
Lead Sales Associate/Key Holder
Virginia ABC Store
05.2019 - 11.2021
Complex Care Coordinator
Virginia Premier
12.2018 - 09.2022
Service Coordinator
Hampton-Newport News Community Service Board
01.2018 - 06.2018
Mental Health Skill Builder Team Lead
Garris Group Family Services
06.2017 - 10.2017
Mental Health Team Lead
Pathways to Life, Inc
09.2016 - 03.2017
Community Health Specialist (Soar Case Manager)
Duke University Medical Center
08.2015 - 09.2016
Qp/housing Specialist
Strategic Intervention Inc
10.2013 - 08.2015
Master of Education - Community Counseling
Virginia State University
Bachelor of Art - Sociology
Virginia State University
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