Stephanie Hawkins
Acworth,GA
Summary
Professional individual looking to expand my skills within the financial services industry. I am a hard working and passionate leader with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Customer centric individual who can provide best in class service and build long term relationships.
Overview
19
19
years of professional experience
Work History
Branch Manager
Delta Community Credit Union
05.2023 - Current
- Continuously monitored branch performance against key performance indicators, providing coaching as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and met expectations.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Remotely participate in weekly developmental team meetings with business partners.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation. Recent Branch Audit score received superior rating.
Banking Center Manager
Bank OZK
07.2015 - 05.2023
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Recruited and hired talent for operations and service delivery and managed branch office by mentoring and cross-training team members.
- Led and developed branch team to provide friendly and efficient service while uncovering additional sales and service opportunities.
- Develop, maintain and grow new and existing business clients to create maximum profitability to the bank.
- Consumer residential lender. NMLS Licensed
Branch Manager
PNC Bank
01.2013 - 07.2015
- Engaged employees in business processes with positive motivational techniques.
- Submitted loan applications to underwriter for verification and recommendation.
- Developed and grew business relationships through business development and BNI membership.
- Generated new business leads through networking events, referrals from satisfied customers, and proactive outreach efforts.
- Developed strategies to increase deposit growth by offering competitive products and services tailored to small business needs.
- Consumer residential lender. NMLS Licensed
Store Manager
Wells Fargo Bank, N.A.
08.2005 - 12.2013
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Established performance goals for branch and provided methods for reaching milestones.
- Supported Regional Manager with special projects and additional job duties.
- Maintained internal audit procedures to validate and improve accuracy of compliance expectations.
Education
Bachelor of Science -
University of Georgia
Athens, GA2000
Skills
- Business Development
- Staff Management
- Relationship building and management
- Written Communication
- Excellent Communication
- Revenue Generation
- Sales professional
Timeline
Branch Manager
Delta Community Credit Union
05.2023 - Current
Banking Center Manager
Bank OZK
07.2015 - 05.2023
Branch Manager
PNC Bank
01.2013 - 07.2015
Store Manager
Wells Fargo Bank, N.A.
08.2005 - 12.2013
Bachelor of Science -
University of Georgia