Stephanie Heggemeier
Franklin,Indiana
Summary
Care coordination professional with a history of leading teams and managing complex member needs across healthcare settings. Balances assessment, care planning, program compliance, and service coordination to improve outcomes for members receiving LTSS and HCBS support.
Overview
24
24
years of professional experience
Work History
Nursing Facility Care Coordinator
United Healthcare Services
08.2025 - Current
- Primary Care Manager for members aged 60 and above who reside in one of 15 Nursing Facilities assigned to.
- Conducted face-to-face comprehensive needs assessments, developed person-centered care plans, and submitted service plans for approval to facilitate successful transitions for members receiving waiver services.
- Collaborated with members, internal care teams, providers, and community resources to empower members in achieving optimal quality of life.
- Conducted in-person assessments regularly to ensure comprehensive understanding of member needs.
- Maintain knowledge of Home and Community Based Services (HCBS) guidelines and procedures to assist members who wish to transition back into their community.
- Ensured compliance with program requirements and timelines to maintain program integrity and service delivery.
Clinical Care Coordinator
United Healthcare Services
04.2024 - 08.2025
- Conduct face-to-face comprehensive needs assessments for medical, behavioral, functional, cultural, and social determinants of health needs for members who receive long-term services and supports (LTSS).
- Collaborated with members, internal care teams, providers, and community resources to develop and implement person-centered care plans that address individual goals, risks, and interventions.
- Facilitated referrals to community resources, enhancing support and access for members.
- Assisted members in utilizing services, empowering them to live their best life as defined by their personal goals.
- Primary Care Manager for members aged 60 and above who have a variety of medical and behavioral needs and who receive Home and Community Based Services (HCBS) along with Nursing Facility Members.
- Adhere to program guidelines/timelines requirements.
CASE MANAGER
CARESTAR OF INDIANA
01.2017 - 01.2024
- Developed and implemented Person-Centered Individual Support Plans (PCISP) while maintaining budget compliance.
- Collaborated with service providers to ensure waiver recipients received services outlined in their plans and reported satisfaction with service quality.
- Provide support and service coordination for individuals receiving Community Integration & Habilitation (CHI), Family Supports Waiver (FSW) and Aged and Disabled Waiver (A&D) services.
DIRECTOR OF ACTIVITIES
INDIANA MASONIC HOME AT COMPASS PARK
01.2015 - 01.2017
- Led care management team, overseeing daily clinical activities to ensure quality resident care.
- Monitored compliance with State and Federal guidelines to uphold regulations.
- Executed implementation of program rules, policies, and procedures to standardize operations.
- Provide direction, mentoring, training and support to employees.
- Perform resident assessments, create care-plans, attend care plan and medication reduction meetings.
- Select, manage and mentor support staff in the department while effectively communicating expectations and goals.
- Manage employee schedules, activities and performance reviews.
- Created and implemented campus-wide activities to enhance resident engagement and community building.
- Proposed, designed, and organized inaugural Prom for 350 residents at Compass Park, fostering community spirit and participation.
TRANSPORTATION SUPERVISOR
INDIANA MASONIC HOME AT COMPASS PARK
01.2013 - 01.2015
- Led drivers and aides to ensure smooth and efficient daily operations.
- Selected and managed support staff, coordinating schedules to optimize service delivery.
- Coordinate resident's transportation services with nursing staff and doctor offices.
- Maintain fleet of 17 vehicles to ensure operational readiness. to ensure vehicles and drivers meet BMV requirements.
- Ensure BMV and company policies are followed.
- Effective implementation of program policies and procedures.
- Tracked and processed resident transportation billing to maintain accurate records and ensure timely payments.
FAMILY CASE MANAGER II
STATE OF INDIANA
01.2003 - 01.2005
- Conducted thorough investigations of child abuse and neglect, contributing to informed decision-making and protection of vulnerable children.
- Collaborated with area law enforcement and social services organizations to coordinate support and resources for affected families.
- Attended court hearings to provide testimony on child abuse cases.
- Adhered to state guidelines and procedures for child abuse investigations and reporting, ensuring compliance and safeguarding children's welfare.
Education
Master of Business Administration - Healthcare Management
WESTERN GOVERNOR'S UNIVERSITY
10-2024
SOCIAL SERVICE DESIGNEE -
SUCCESS DEVELOPMENT
01-2013
BACHELOR OF ARTS - SOCIOLOGY
INDIANA UNIVERSITY
Fort Wayne, IN01-1997
Skills
- HCBS regulations and LTSS integration
- Comprehensive case management strategies
- Program oversight and administration
- Adherence to organizational policies and standards
- Workflow optimization skills
- Workflow management
- Team-based interdisciplinary collaboration
- Time management
- Time efficiency management
- Strategic problem-solving techniques
- Strong verbal and written communication abilities
- Verbal and written communication
- Program oversight
Timeline
Nursing Facility Care Coordinator
United Healthcare Services
08.2025 - Current
Clinical Care Coordinator
United Healthcare Services
04.2024 - 08.2025
CASE MANAGER
CARESTAR OF INDIANA
01.2017 - 01.2024
DIRECTOR OF ACTIVITIES
INDIANA MASONIC HOME AT COMPASS PARK
01.2015 - 01.2017
TRANSPORTATION SUPERVISOR
INDIANA MASONIC HOME AT COMPASS PARK
01.2013 - 01.2015
FAMILY CASE MANAGER II
STATE OF INDIANA
01.2003 - 01.2005
Master of Business Administration - Healthcare Management
WESTERN GOVERNOR'S UNIVERSITY
SOCIAL SERVICE DESIGNEE -
SUCCESS DEVELOPMENT
BACHELOR OF ARTS - SOCIOLOGY
INDIANA UNIVERSITY