STEPHANIE HENRIQUEZ
New York,NY
Summary
Experienced and dedicated City employee with over 7 years of professional administrative experience. Skilled in thriving under pressure and adapting quickly to fast-paced environments and new challenges. Known for strong problem-solving abilities and a commitment to delivering results in dynamic settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
COMMUNITY COORDINATOR
Housing Preservation & Development
Brooklyn, New York
04.2022 - 08.2024
- Conducted outreach and facilitated mediation between tenants and property owners/managing agents, ensuring effective communication and timely resolution of issues in residential properties.
- Addressed building violations and collaborated with property owners to develop remediation plans, ensuring properties were safe, habitable, and compliant with regulations.
- Assisted property owners and managing agents with the registration process for multiple dwellings, ensuring adherence to local housing laws and legal requirements.
- Represented the organization at Mobile Outreach Events, providing support to tenants and property owners in underserved communities and raising awareness of available housing resources.
- Provided administrative support to the Director and Deputy Director, assisting with tasks to streamline operations and contribute to program success.
- Offered guidance to residents navigating housing regulations, promoting compliance and fostering a positive living environment.
COMMUNITY ASSISTANT
Bronx District Attorney's Office
Bronx, New York
01.2019 - 04.2022
- Screened all arrests made by the NYPD in the Bronx, ensuring timely and accurate processing of cases for arraignment.
- Prepared completed cases for arraignment, verifying all necessary documentation and evidence were properly organized and ready for submission.
- Assisted Assistant District Attorneys (ADAs) in drafting affidavits and legal documents for court proceedings.
- Expedited Complaint Room cases and worked closely with the legal supervisor to ensure efficient case assignment and management.
- Acted as a liaison between the NYPD and the legal team, facilitating case inquiries, corrections, and updates.
- Managed the citywide nightly closing log for all cases, ensuring accurate and up-to-date records.
- Answered and directed calls from the Complaint Room and Expeditor hotline, providing prompt, professional support to internal teams and external parties.
- Provided essential support to legal supervisors in case assignments and communication, contributing to the overall efficiency of the department.
OFFICE MANAGER
Mi Casa Realty
Bronx, New York
01.2018 - 01.2019
- Managed inbound calls and emails, responding to inquiries and directing them to the appropriate team members to ensure timely follow-ups and client satisfaction.
- Assigned properties to agents for client showings and provided training for new administrative staff, ensuring smooth operations and a high level of service.
- Supported the Broker and Property Manager in the hiring process and coordinated staff, improving team efficiency and performance.
- Managed administrative tasks such as scanning, filing, and faxing documents, maintaining organized and up-to-date client records and property information.
- Researched available apartments and houses for rent or sale, meeting the needs of both established and new clients and ensuring properties aligned with client preferences.
- Scheduled appointments with property managers and assisted potential clients with the application process, ensuring a seamless and efficient experience.
- Oversaw the company’s social media presence, growing and engaging a competitive following to promote property listings and enhance brand visibility.
- Created leases, communicated with Government assistance agencies to track client package statuses, and ensured the completion of all necessary documentation to finalize transactions.
EXECUTIVE ASSISTANT
FPJ Amusements & Entertainment Services
Bronx, New York
03.2015 - 07.2018
- Responsible for performing administrative and clerical duties for the president of the company
- In charge of managing staff, preparing calendars, coordinating travel plans, setting up meetings with local political figures and creating financial reports as well as notarizing documents
- Attend political/social events as a representative of the company furthering relationships with potential and established clientele including political figures
BACKROOM ASSOCIATE
Kmart
Bronx, New York
11.2014 - 03.2015
- Restocked shelves and maintained an updated inventory logbook to ensure accurate stock levels
- Assisted customers with product inquiries, offering information on product location, quality, and pricing to enhance customer satisfaction.
- Utilized the RMU system to efficiently locate merchandise in storage, improving operational efficiency.
GYM ATTENDANT/ OPERATIONS SUPPORT
Temple Fitness Personal Training Studio
Bronx, New York
09.2013 - 03.2015
- Ensured gym cleanliness and compliance with health code standards by disinfecting equipment and maintaining a safe environment.
- Managed supply orders and inventory, ensuring timely delivery and organization of necessary supplies.
- Coordinated laundry services for the gym, ensuring smooth daily operations.
- Handled data entry and bookkeeping for client payments, billing, and financial records, contributing to effective financial management.
Education
Bachelor of Psychology -
Cuny Hunter College
Skills
- Community development
- Customer Service
- Social Media Management
- Data Analysis
- Crisis Management
Certification
Licensed Notary Public
Languages
- English, Native
- Spanish, Novice
Timeline
COMMUNITY COORDINATOR
Housing Preservation & Development
04.2022 - 08.2024
COMMUNITY ASSISTANT
Bronx District Attorney's Office
01.2019 - 04.2022
OFFICE MANAGER
Mi Casa Realty
01.2018 - 01.2019
EXECUTIVE ASSISTANT
FPJ Amusements & Entertainment Services
03.2015 - 07.2018
BACKROOM ASSOCIATE
Kmart
11.2014 - 03.2015
GYM ATTENDANT/ OPERATIONS SUPPORT
Temple Fitness Personal Training Studio
09.2013 - 03.2015
Bachelor of Psychology -
Cuny Hunter College