Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Hernandez

Stockton,CA

Summary

Dynamic dental professional with extensive experience at Matthew Kim DDS, excelling in patient education and infection control. Proven ability to enhance scheduling efficiency and customer satisfaction through effective communication and conflict resolution. Skilled in digital X-ray proficiency and certified in CPR/AED, committed to maintaining a sterile environment and fostering team productivity.

Professional leadership role with extensive experience in overseeing operations and ensuring optimal performance. Known for fostering team collaboration and driving efficiency while adapting to evolving demands. Strong skills in conflict resolution, team management, and customer service. Reliable and results-oriented with keen focus on maintaining high standards and achieving organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dental Assistant

Matthew Kim DDS
11.2021 - Current
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Handled appointment confirmation calls to support office operations efficiently.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Emailing and faxing patients records, x-rays, referrals, etc.

Floor Supervisor

Cheema Dental Inc.
09.2015 - 11.2021
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
  • Coached employees and trained on methods for handling various aspects of complicated issues, and difficult patients.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
  • Developed strong relationships with suppliers, negotiating favorable terms for timely deliveries at competitive prices.
  • Delegated tasks to employees to enhance productivity and workflow.

Education

High School Diploma -

SJCOE Comeback Kids
Stockton, CA
05-2020

No Degree - Dental Assistant

Kaplan College
Stockton, CA
06-2008

Skills

  • Dental radiography
  • Digital X-ray proficiency
  • Equipment sterilization
  • Appointment scheduling
  • Professionalism and etiquette
  • Infection control proficiency
  • Patient education
  • Electronic charting
  • Office administration duties
  • Inventory management
  • Complex Problem-solving
  • Customer service
  • Certified in CPR/AED

Certification

  • Certified Dental Assistant

Timeline

Dental Assistant

Matthew Kim DDS
11.2021 - Current

Floor Supervisor

Cheema Dental Inc.
09.2015 - 11.2021

High School Diploma -

SJCOE Comeback Kids

No Degree - Dental Assistant

Kaplan College

Similar Profiles

CREATE PROFILE