Stephanie Hernandez
201 Country Club Ln Apt 12,CA
Summary
Ability to demonstrate effectiveness of helping patients with scheduling appointments, resolving inquiries and delivering a positive experience. Leveraging medical terminology expertise to enhance effectively answering patients questions. High communication skills gained by speaking with other team members and medical providers via messaging systems.
Overview
1
1
year of professional experience
Work History
Call Center Specialist Remote
Choptank Community Health
Maryland,MD
08.2024 - 08.2025
- Assisted patients by answering questions and responding to inquiries.
- Enhanced patient’s satisfaction by efficiently addressing and resolving inquiries.
- Delivered exceptional patient service to every patient by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Responded to all off patient’s calls.
- Scheduled appointments needed in a timely manner.
Education
Kinesiology
California State University of San Marcos
San Marcos, CASkills
- Call handling
- Script adherence
- Patient service
- Bilingual Spanish
- Understanding of medical terminology
Languages
Spanish
Native or Bilingual
Timeline
Call Center Specialist Remote
Choptank Community Health
08.2024 - 08.2025
Kinesiology
California State University of San Marcos