Summary
Overview
Work History
Education
Skills
Timeline
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Justin L. Woody

West Monroe,USA

Summary

Adept at maintaining client confidentiality while delivering exceptional service. Strong problem-solving abilities and a commitment to client satisfaction drive results in fast-paced environments. Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

17
17
years of professional experience

Work History

Remote Call Center Agent

ERC/MCI-Wells Fargo Home Mortgage
West Monroe, LA
07.2020 - 04.2024
  • Excel in a fast paced remote call center environment
  • Completely resolve the customers issue while making them feel like a valued customer
  • Ability to build strong rapport with a diverse customer bass.
  • Maintain strict client confidentiality
  • Minimize escalations
  • Develop win-win resolutions to the customers issues
  • Strong and effective customer service skills with a proven customer service satisfaction rating
  • The ability to effectively multi-task
  • Meet and exceed all assigned performance metrics
  • Maintain a quiet, professional home office environment
  • Strong computer skills

Sales Associate

Premium Retail Services
Monroe, LA
07.2018 - 07.2019
  • Work closely with retail management to ensure clients' needs are being met.
  • Use a hand-held scanner to scan and verify out-of-stocks.
  • Audit clients' shelf space, and correct it if necessary.
  • Set up and maintain displays.
  • Read and implement P.O.G.
  • Ensure store compliance according to records and POG.
  • Maintain a friendly, professional rapport to ensure customer and client satisfaction, and retention.
  • Keep service quality at the highest standard.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Engaged customers in friendly, professional dialogue to determine needs.

Remote Call Center Agent

Sykes
West Monroe, LA
08.2018 - 04.2019
  • Excel in a fast paced remote call center environment
  • Ability to build strong rapport with a diverse customer base.
  • Completely resolve the customers issue while making them feel like a valued customer
  • Develop win-win resolutions to the customers issues
  • Minimize escalations
  • Strong and effective customer service skills with a proven customer service satisfaction rating
  • The ability to effectively multi-task
  • Meet and exceed all assigned performance metrics
  • Maintain a quiet, professional home office environment
  • Strong computer skills

CAST Retail Services
Monroe, LA
11.2015 - 06.2018
  • Work closely with retail management to ensure clients needs are being met
  • LCD display screen continuity in Toys 'R' Us
  • Maintain and update LCD screens as needed
  • Diagnose and repair malfunctioning LCD screens
  • Audit clients shelf space, correct if necessary
  • Set and maintain displays
  • Read and implement POG
  • Ensure store compliance according to records and POG
  • Maintain friendly, professional rapport to ensure customer and client satisfaction and retention
  • Keep service quality to the highest standard

Retail Merchandiser

Drive Line Retail Services
Monroe, LA
11.2013 - 11.2015
  • I worked in various retail outlets throughout Northern Louisiana.
  • Analyzed and planned monthly routes to ensure all accounts were covered in the most efficient manner.
  • Worked closely with retail management to ensure Driveline clients' needs were met.
  • I made sure shelf space was properly utilized and in accordance with the planogram.
  • Ensured store compliance according to POG.
  • Pulled product from the warehouse to fill any open spaces.
  • Set up and maintain displays.
  • Maintained a friendly, professional demeanor to ensure customer and client satisfaction.
  • Kept service quality to the highest standard.

Business Owner

Just-N-Shape Personal Training
Wilmington, DE
04.2007 - 05.2010
  • Performed market research and analysis to ensure business success
  • Set, confirmed, and kept appointments with existing and potential clients
  • Collaborated with clients to set attainable goals
  • Worked closely with clients medical personnel
  • Kept and held clients accountable for their goals and to keep them on track
  • Kept and maintained strict client confidentiality
  • Kept and maintained meticulous records
  • Lead clients to a healthy lifestyle by example
  • Stayed adaptable in a fast-paced, ever changing environment

Education

Nationally Certified Personal Trainer -

National Personal Training Institute
Wilmington, DE
10.2007

Automotive Mechanics -

Louisiana Vocational College
Ruston, LA
01.1996

General Studies -

Louisiana Tech
Ruston, LA
01.1995

Computer Science -

LSU-A
Alexandria, LA
01.1994

High School Diploma -

Bolton High School
Alexandria, LA
05.1991

Skills

  • Customer service
  • Issue resolution
  • Call handling
  • Performance metrics
  • Client confidentiality
  • Conflict management
  • Time management
  • Rapport building
  • Sales techniques
  • Creative problem resolution
  • Team-oriented collaboration

Timeline

Remote Call Center Agent

ERC/MCI-Wells Fargo Home Mortgage
07.2020 - 04.2024

Remote Call Center Agent

Sykes
08.2018 - 04.2019

Sales Associate

Premium Retail Services
07.2018 - 07.2019

CAST Retail Services
11.2015 - 06.2018

Retail Merchandiser

Drive Line Retail Services
11.2013 - 11.2015

Business Owner

Just-N-Shape Personal Training
04.2007 - 05.2010

Nationally Certified Personal Trainer -

National Personal Training Institute

Automotive Mechanics -

Louisiana Vocational College

General Studies -

Louisiana Tech

Computer Science -

LSU-A

High School Diploma -

Bolton High School

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Justin L. Woody