Stephanie Hernandez
Fort Myers,FL
Summary
Healthcare professional specializing in clinical assessments, case management, and patient education. Proven track record in optimizing care delivery through interdisciplinary team coordination, ensuring compliance with quality standards, and enhancing chronic disease management. Expertise in utilizing EHR systems to streamline clinical workflows, improve care coordination, and ensure documentation accuracy.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Triage
Monogram Health
10.2024 - 02.2026
- Conducted overnight telephonic triage to assess appropriate care levels.
- Escalated complex cases to providers to ensure patient safety and continuity of care.
- Collaborated with multidisciplinary healthcare professionals to optimize care coordination and patient outcomes.
- Educated patients on symptom management, medications, and follow-up instructions.
- Generated shift reports summarizing trends, follow-up needs, and safety concerns to inform care teams.
- Documented patient encounters in electronic medical records, ensuring accuracy and compliance.
- Performed chart audits to support quality assurance initiatives and enhance workflow accuracy.
Case Manager
Aetna
03.2024 - 05.2025
- Managed diverse patient caseload, conducting comprehensive assessments of clinical, psychosocial, and resource needs to inform care strategies.
- Developed and executed individualized care plans to ensure quality outcomes with cost-effective strategies.
- Coordinated services among providers, specialists, and community resources to ensure seamless continuity of care.
- Conducted telephonic outreach and follow-up to enhance chronic disease management and minimize avoidable hospitalizations.
- Collaborated with interdisciplinary teams to identify barriers to care and foster improved patient engagement.
- Educated patients on medication regimens, treatment plans, and self-management techniques to empower better health outcomes.
- Utilized electronic documentation systems for accurate clinical record maintenance and streamlined care management workflows.
Case Manager/Home Hemodialysis Educator
DaVita
Fort Myers
05.2013 - 09.2023
- Managed caseload of patients undergoing home hemodialysis, developing individualized care plans to enhance patients' treatment adherence and quality of life.
- Educated and counseled patients and families on health promotion, risk reduction, disease prevention, and self-care techniques to empower informed health decisions.
- Educated patients and caregivers on disease management, medications, and treatment plans.
- Conducted comprehensive clinical assessments and ongoing follow-ups to monitor treatment adherence.
- Collaborated with nephrologists and healthcare teams to facilitate transitions of care.
- Coordinated interdisciplinary services to optimize patient outcomes and effectively address treatment barriers, fostering collaboration across healthcare teams.
- Supported quality improvement initiatives through patient monitoring and education.
- Reviewed clinical documentation for regulatory compliance and quality standards.
Education
Bachelor of Arts - Health & Human Concerns
Florida International University
Miami01-2015
Skills
- Care coordination
- Clinical Assessments
- Case Management
- Electronic Health Records (EHR/EMR)
- Clinical Documentation Review
- Care Gap Identification
- Quality Improvement
- Patient Safety Standards
- Telehealth services
- Workflow Optimization
- Healthcare Technology Adaptation
- Interdisciplinary Collaboration
- Patient communication
- Patient Education
- Disease management
Certification
- BLS Certified
Timeline
Triage
Monogram Health
10.2024 - 02.2026
Case Manager
Aetna
03.2024 - 05.2025
Case Manager/Home Hemodialysis Educator
DaVita
05.2013 - 09.2023
Bachelor of Arts - Health & Human Concerns
Florida International University