Stephanie Herrera
Oakley,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Marketing/Membership Clerk/Travel Ambassador
Costco
10.2021 - Current
- 2 Million Dollar Club ($2 Million in sales)
- Build relationships with new members and inform them of benefits with their Costco membership.
- Sell Citi Visa cards, Executive Memberships, and offer members to set up Automatic Renewal.
- Coordinate membership events, fostering positive relationships with both current and prospective members.
- Help members navigate systems, pay for services and resolve different concerns.
- Help reach our marketing goals by selling credit cards and memberships.
- Handle refunds and large amounts of cash in the register.
- Assist members with account inquiries, resolving issues while maintaining high satisfaction levels.
Program Manager
Saving Our Sons And Daughters, Pittsburg
03.2021 - 10.2021
- Responsible for writing and sending progress reports to probation officers/social workers.
- Issue and handle invoices through quickbooks.
- Update and organize files for each client in file cabinet.
- Handle customer service calls to ensure any and all questions clients had were answered.
- Register clients in the program and walk them through our policies and registration process.
Education
Associate's Degree - Administration of Justice
Los Medanos College
12-2023
Skills
- Comprehension of Adobe CS6 and Microsoft Word
- Typing speed of 60 wpm
- Certified in Spanish biliteracy
- Proficient in QuickBooks
- Use of POS systems/AS400/CRM
- Cash handling experience
- Membership processing
- Attention to detail
- Excellent communication
- Office administration
- Telephone etiquette
Timeline
Marketing/Membership Clerk/Travel Ambassador
Costco
10.2021 - Current
Program Manager
Saving Our Sons And Daughters, Pittsburg
03.2021 - 10.2021
Associate's Degree - Administration of Justice
Los Medanos College
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