Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stephanie Herrick

Marietta

Summary

Dedicated professional with strong customer service skills, proficient at multitasking and effective time management. Committed to delivering exceptional customer experiences and ensuring satisfaction. Proven ability to handle diverse customer needs efficiently and professionally.

Overview

23
23
years of professional experience

Work History

Paraprofessional

Cobb County School District, Pope High School
Marietta
07.2023 - Current

Assist the teacher in supporting special education students by implementing IEPs (individual education plans), providing small group instruction, managing behaviors, helping with daily routines and self-care, collecting data on student progress, and helping students develop academic, social, and emotional skills while ensuring a positive and supportive learning environment. Create and maintain positive relationships with students, parents and colleagues. Participate with teacher and students on Community Based Instruction (CBI's) monthly outings.

Paraprofessional, Autism Integrated

Cobb County School District, Wheeler High School
Marietta
12.2022 - 06.2023
  • Assisted teacher in classroom management and lesson implementation.
  • Supported individual students with special needs during lessons and activities.
  • Monitored student behavior and provided guidance to promote a positive learning environment.
  • Provided guidance to students in the classroom setting.
  • Assisted students at stations during small-group learning periods.
  • Handled clerical duties, managed classroom, and coordinated documents for teacher.
  • Contributed to a safe and inclusive learning environment for all students.
  • Monitored student progress and provided feedback to teacher and parents.

Food and Nutrition Assistant

Cobb County School District, Wheeler High School
Marietta
10.2021 - 12.2022
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assisted students and staff with meal selections to ensure satisfaction and dietary compliance.
  • Participated in training sessions to enhance knowledge of nutrition topics.
  • Performed quality assurance checks on prepared foods to ensure compliance with standards.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Provided customer service support by responding promptly to inquiries or complaints.
  • Operated cash registers accurately while processing payments from customers.
  • Adhered to state regulations governing food handling, storage, sanitation, and safety practices.

Customer Service Representative

Publix
Marietta
04.2012 - 11.2016
  • Assisted customers with product inquiries and resolutions to enhance satisfaction.
  • Processed transactions efficiently using point-of-sale systems for accurate billing.
  • Maintained store cleanliness and organization to ensure a pleasant shopping experience.
  • Addressed customer complaints promptly, demonstrating strong problem-solving skills.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.

Editor

Construction Bulletin
Marietta
02.2005 - 03.2012
  • Responsible for locating and tracking construction projects throughout the bidding process including list of bidders, bid results and awarded contracts.

Customer Service/Inside Sales

Rittal Corporation
Kennesaw
05.2003 - 01.2005
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Bachelor of Arts - Art History

Georgia State University
Atlanta, GA
12-1996

Skills

  • Communication skills
  • Time management
  • Attention to detail
  • Professional demeanor
  • Punctuality and reliability

References

References available upon request.

Timeline

Paraprofessional

Cobb County School District, Pope High School
07.2023 - Current

Paraprofessional, Autism Integrated

Cobb County School District, Wheeler High School
12.2022 - 06.2023

Food and Nutrition Assistant

Cobb County School District, Wheeler High School
10.2021 - 12.2022

Customer Service Representative

Publix
04.2012 - 11.2016

Editor

Construction Bulletin
02.2005 - 03.2012

Customer Service/Inside Sales

Rittal Corporation
05.2003 - 01.2005

Bachelor of Arts - Art History

Georgia State University
Stephanie Herrick