STEPHANIE HERTZLER
San Antonio,TX
Summary
Experienced professional specializing in outstanding customer service delivery in multiple industries. Strong adaptability and meticulous attention to detail contribute to effective problem-solving and team dynamics. Proven track record of independent work and rapid skill acquisition to improve service standards.
Overview
15
15
years of professional experience
Work History
LEGAL INTAKE/ECHO
MAP Communication
11.2022 - Current
- Ensured maximum regulatory compliance by adhering to established guidelines during legal calls for attorneys.
- Volunteered for additional assignments to alleviate workload for staff members.
- Executed tasks independently, demonstrating strong self-management skills.
- Provided exceptional customer service in a call center environment by answering phones promptly.
STORE INVENTORY MERCHANDISER/SHIFT LEADER
Half Price Books
08.2011 - 11.2022
- Managed book inventory through effective buying, selling, and stocking processes.
- Oversaw product rotations to ensure consistent store availability.
- Crafted merchandising plans that maximized sales through strategic product placement.
- Delivered customer service to resolve issues and meet client needs.
BOOKSELLER/ CAFE MANAGER
Books-A-Million
01.2010 - 06.2011
- Managed café staff, coordinated preparation, ordering, and distribution of all products, while training book-side customer service personnel.
MASSAGE THERAPIST
Amenity Pro (St Johns Greyhound & Orange Park Kennel Club)
07.2010 - 11.2010
- Delivered chair massages to poker players at two major poker rooms and a dog race track.
- Specialized in hot stone, Swedish, and various massage therapies to enhance client experiences.
CUSTOMER SERVICE
Subway
01.2008 - 05.2008
- Executed food preparation, maintained cleanliness, managed inventory and stock levels while delivering exceptional customer service.
CALL CENTER AGENT
ACS/Affina
01.2005 - 05.2006
- Delivered telecommunications and tech support in call center environment, assisting customers for Sprint/SBC.
Education
Diploma -
Ozona High School
Ozona, TXLicensed Massage Therapist
Southeastern School of Neuromuscular Massage Therapy
Jacksonville, FLSkills
- Customer service and relations
- Clerical tasks
- Financial management
- Communication skills
- Attention to detail
- Accounting expertise
- Inventory management and negotiation
- Team leadership
- Delegation strategies
- Mentoring and training
- Project management
- Public relations
- Problem-solving
- Decision-making
- Organizational skills
- Time management
- Conflict resolution
- Critical thinking
Timeline
LEGAL INTAKE/ECHO
MAP Communication
11.2022 - Current
STORE INVENTORY MERCHANDISER/SHIFT LEADER
Half Price Books
08.2011 - 11.2022
MASSAGE THERAPIST
Amenity Pro (St Johns Greyhound & Orange Park Kennel Club)
07.2010 - 11.2010
BOOKSELLER/ CAFE MANAGER
Books-A-Million
01.2010 - 06.2011
CUSTOMER SERVICE
Subway
01.2008 - 05.2008
CALL CENTER AGENT
ACS/Affina
01.2005 - 05.2006
Licensed Massage Therapist
Southeastern School of Neuromuscular Massage Therapy
Diploma -
Ozona High School