Geraldine Krummenacker
Farmingdale
Summary
Knowledgeable Call Center Representative with experience assisting both medical an non-medical customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.
Provide knowledge and guidance to other call center agents when requested and needed. Assisted Team Leads and Supervisors whenever requested and needed.
Overview
10
10
years of professional experience
Work History
Agent
NotifyMD/Stericycle/Map Communication
07.2013 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
- Verified accurate responses to questions and inquiries.
- Placed outbound customer service or calls to dispatch messages to clients.
- Placed outbound customer service calls for product recalls.
- Boosted customer service satisfaction ratings through consistent quality control.
- Processed debit and credit card and electronic check payments.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding existing client operations/database..
Education
High School Diploma -
Holy Trinity High School
Hicksville, NYNo Degree - General Business
SUNY Farmingdale
Farmingdale, NYSkills
- Business Correspondence
- Strong Communication Abilities
- Information Documentation
- Customer Needs Determination
- Customer Service
- Polite Communication Skills
Volunteer EMT/Firefighter
I am currently a volunteer EMT/Firefighter in my local Fire Department for 34 years and have held line officer positions during this time. I mentor and train new members on patient handling, Hippa Laws, and prepare them for state EMT certification so they can also continue to help the communities we live in.
Timeline
Agent
NotifyMD/Stericycle/Map Communication
07.2013 - Current
High School Diploma -
Holy Trinity High School
No Degree - General Business
SUNY Farmingdale
Similar Profiles
Terrakia TateTerrakia Tate
Patient Experience Advocate at Stericycle Communication SolutionsPatient Experience Advocate at Stericycle Communication Solutions
Catresha WashingtonCatresha Washington
Customer Service Representative at Stericycle Communication SolutionsCustomer Service Representative at Stericycle Communication Solutions
Sam BerrySam Berry
Instructor at Map South HockeyInstructor at Map South Hockey