Kendra Thomas
Summary
Reputable customer service professional brings strong phone speaking skills in-depth knowledge of CRM system. Offers vast experience connecting customers with products and service. Punctual and responsible individual polished in navigating multiple computer system and applications.
Overview
4
4
years of professional experience
Work History
Account Manager
Stericycle Communication Solutions
North Richland Hills, TX
02.2021 - Current
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Expanded sales by [Number]% by facilitating client satisfaction and renewing customer relations.
- Liaised between account holders and various departments.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Customer Service Specialist
CCS Medical-Remote
03.2020 - 01.2021
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Resolved concerns with products or services to help with retention and drive sales.
Assistant Manager
McDonald's
Corinth, MS
01.2018 - 02.2020
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
CNA
Healing Touch Allied
Biloxi, MS06.2022
Accelerated Dental Academy
Olive Branch, MS12.2020
GED -
Christa McAullife
04.2013
Skills
- Account Management
- Customer Service
- Overcoming Objections
- Revenue Growth
- Inbound and Outbound Calling
- Web Portals
- Microsoft Access
- Time Management
Timeline
Account Manager
Stericycle Communication Solutions
02.2021 - Current
Customer Service Specialist
CCS Medical-Remote
03.2020 - 01.2021
Assistant Manager
McDonald's
01.2018 - 02.2020
CNA
Healing Touch Allied
Accelerated Dental Academy
GED -
Christa McAullife
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