Terrakia Tate
Arlington,TX
Summary
Knowledgeable and dedicated customer service professional along with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
23
23
years of professional experience
Work History
Patient Experience Advocate
Stericycle Communication Solutions
North Richland Hills, TX
04.2017 - 08.2022
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Enter patient details into computer system as well as multiple call types for physician offices.
- Assist patients with scheduling appointments and medication refills.
Order Entry Representative
Humana
Irving, Teaxs
09.2014 - 05.2017
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Enter prescription orders into computer system quickly and in proper sequence.
Order Enrty
Express Scripts Pharmacy
Fort Worth, TX
06.2003 - 06.2014
- Compiled data and reviewed information for accuracy prior to input.
- Entered numerical data into data bases with speed and accuracy.
- Processed new and refill prescriptions.
Customer Service Representative
OfficeMax
Forth Worth, TX
09.2001 - 05.2005
- Handled escalated concerns and issues that required immediate attention along with providing alternate solutions.
- Recommended products to customers, thoroughly explaining details.
- Received incoming calls from various vendors that orders bulk order supplies.
- Liaised with customers, management and sales team to better understand customer needs and recommendations.
Education
High School Diploma -
Sam Houston High School
Arlington, TX05.2000
Skills
- Scheduling/Registration
- Customer Service
- Trainer
- Epic
- Athena
- Cerner
- Order Entry/Prescriptions
- Marketing Services
Timeline
Patient Experience Advocate
Stericycle Communication Solutions
04.2017 - 08.2022
Order Entry Representative
Humana
09.2014 - 05.2017
Order Enrty
Express Scripts Pharmacy
06.2003 - 06.2014
Customer Service Representative
OfficeMax
09.2001 - 05.2005
High School Diploma -
Sam Houston High School
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