Stephanie Hetzel
Edinburg
Summary
Results-driven leader with a strong background in strategic management and organizational growth. Experienced in developing and implementing effective business strategies, optimizing processes, and driving team performance. Recognized for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Possesses strong communication and problem-solving abilities, coupled with a focus on fostering a productive and positive team culture.
Overview
18
18
years of professional experience
Work History
Director of Practice Support Unit, STX
WellMed Medical Management
05.2019 - Current
- Developed a high-performing mobile team by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a high-performance mobile team by mentoring team members for key leadership roles.
- Facilitated cross-functional collaboration for improved efficiency and productivity of the mobile team to successfully meet goals and metrics.
- Successful collaboration of departments to include improved team efficiency with strategic planning, resource allocation, and goal-setting practices.
- Continuous engagement to create a positive work environment that fosters employee engagement, increased retention rates, and boosting of overall team morale.
IDD Program Manager
Tropical Texas Behavioral Health
02.2009 - 09.2018
- Managed and supervised administrative and daily program operations, complying with State policies and procedures.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed cross-functional teams for successful goal and measure completion.
Disability Program Service Coordinator
Tropical Texas Behavioral Health
05.2007 - 01.2009
- Conducted thorough assessments of patient situations, identifying needs, goals, and necessary interventions.
- Educated patients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Master of Business Administration -
University of Texas Pan-American
Edinburg, TX12.2013
Bachelor of Science - Psychology
Texas A&M University
College Station, TX05.2006
Skills
- Organized Strategic planning
- Collaborative Decision-making
- Relationship building
- Operations management
- Successful goal and metric measures
- Staff development
- Issues resolution
- Leadership development
- Team collaboration
- Performance management
- Process improvement
- Ability to organize departments for efficient practices and processes for profitable gain
- Successful cross-matrix planning to meet metrics
Languages
Spanish
Full Professional
Timeline
Director of Practice Support Unit, STX
WellMed Medical Management
05.2019 - Current
IDD Program Manager
Tropical Texas Behavioral Health
02.2009 - 09.2018
Disability Program Service Coordinator
Tropical Texas Behavioral Health
05.2007 - 01.2009
Bachelor of Science - Psychology
Texas A&M University
Master of Business Administration -
University of Texas Pan-American
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