Stephanie Hewson
Summary
Highly competent dispatcher with 15+ years of experience. Organized employee with administrative experience in various dispatching roles that require effective communication skills: listening, multitasking, prioritization and problems solving skills.
Overview
17
17
years of professional experience
Work History
Senior Dispatcher
Copiers Northwest
01.2008 - Current
- Assigns service calls to technicians as per their assigned area of work
- Monitor field service and dispatch daily activities to ensure minimum response times and make adjustments as needed.
- Receive and process incoming customer service requests call or emails.
- Coordinated daily dispatch operations to ensure timely delivery of service calls.
- Maintains open communications channels with management and technicians to sort their work-related issues.
- Participates in department meetings to exchange useful information.
- Analyzed route optimization strategies to minimize travel time and costs for technicians.
Education
Associates Degree - Criminal Justice
01.1997
Skills
- Dependable, strong work ethic, and positive attitude
- Maintain a 96 out of 10 rating on customer feedback
- Ability to convey important information correctly and effectively
- Competent with Microsoft Windows, data entry
Timeline
Senior Dispatcher
Copiers Northwest
01.2008 - Current
Associates Degree - Criminal Justice
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