Mackenzie A. Duvall
Saint Leonard,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Calvert County Government
Prince Frederick
12.2023 - Current
- Continually upgraded knowledge on local geography and landmarks to provide accurate directions to first responders during high-pressure situations.
- Supported law enforcement efforts by accurately relaying essential details from 911 callers.
- Assisted in saving lives by providing clear, concise pre-arrival instructions to callers during medical emergencies.
- Strengthened communication skills through daily interactions with diverse populations facing various crisis situations.
- Ensured consistency in call-taking procedures through thorough adherence to department protocols and guidelines.
- Developed strong multitasking abilities while simultaneously fielding phone calls, radio communications, and monitoring video surveillance feeds.
Eyewear Consultant
My Eye Dr
Prince Frederick, MD
09.2022 - 12.2023
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Collaborated with optometrists and opticians to provide seamless patient care, facilitating accurate prescription orders and adjustments.
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
- Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail.
- Managed appointment scheduling for eye exams, ensuring timely follow-up visits for patients needing prescription updates or adjustments.
Sale Associate/Cashier/Paint Mixer
Ace Hardware
Lusby, MD
06.2017 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Enhanced customer satisfaction by providing expert advice on suitable paint colors and finishes for their projects..
- Assisted customers with custom color requests, resulting in an increased number of satisfied clients with personalized solutions.
Junior Volunteer
MedStar St. Mary's Hospital
Leonardtown, MD
06.2018 - 01.2019
- Reported patient requests, concerns, and other observations to staff.
- Adhered to policies and procedures to promote hospital mission and vision.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
Education
Associate’s Degree Arts And Sciences, AA - General Studies
College of Southern Maryland
La Plata, MD01.2023
High School Diploma -
Patuxent High School
Lusby, MD06.2020
Skills
- Works Well Under Pressure
- Active Listening
- Critical Thinking
- Computer Skills
- Teamwork and Collaboration
- Typing Speed
- Problem-Solving
- Map reading skills
- Data Entry
- Computer-aided dispatching
- Friendly, Positive Attitude
- Time Management
- Attention to Detail
- Multitasking
- Ability to create a positive impression about my company through efficient and professional interactions
- A self-motivated and disciplined individual with a strong work ethic and proven track record
- Dependable, personable, and dedicated to great customer engagements
Certification
CPR Certification
References
Miranda Stuart
Precise Systems- Patuxent River, MD
(443) 975-4865
Tiffany Lewis
Ace Hardware- Lusby, MD
(410) 326-3222
Kelly Poteet
Patuxent High School- Lusby, MD
(443) 550-8840
Timeline
911 Dispatcher
Calvert County Government
12.2023 - Current
Eyewear Consultant
My Eye Dr
09.2022 - 12.2023
Junior Volunteer
MedStar St. Mary's Hospital
06.2018 - 01.2019
Sale Associate/Cashier/Paint Mixer
Ace Hardware
06.2017 - 10.2021
Associate’s Degree Arts And Sciences, AA - General Studies
College of Southern Maryland
High School Diploma -
Patuxent High School