STEPHANIE HIGGINS
Aberdeen Twp,NJ
Summary
Quick learning, and highly motivated. Manage time well and an organized problem solver with excellent interpersonal skills. The goal is to combine my positive work ethic and outgoing personality to drive success in the ever-changing work landscape, where being flexible and having the skills to solve problems is essential.
Overview
25
25
years of professional experience
Work History
Patient Experience Ambassador
Bayshore Medical Center (A HMH Company)
Holmdel, NJ
05.2023 - Current
- Proactively rounded on patients to gather feedback on experiences.
- Facilitated communication between patients, visitors, physicians, and team members to strengthen relationships.
- Utilized interpersonal skills and service recovery methods to resolve patient concerns before discharge.
- Managed routine inquiries and directed complaints to appropriate staff while ensuring follow-up for satisfaction.
- Communicated hospital policies and services while seeking innovative solutions to meet consumer expectations.
- Ensured adherence to patient rights, including privacy and dignity, while providing necessary comfort measures.
Covid Scheduler/Screener
Bayshore Medical Center (a Hackensack Meridian Company)
Holmdel, NJ
10.2021 - Current
- Scheduling appointment/On-site check-in of patient
- Verifying insurance eligibility, maintaining records and accounts
Enumerator
United States Commerce/US Census Bureau
Toms River, NJ
07.2020 - 10.2020
- Collecting demographic, economic and housing data for the US Census Bureau
- Responsible for canvassing neighborhoods, then documenting and reporting information
Senior Media Specialist
Source Communication
Hackensack, NJ
06.2016 - 07.2017
- Accounts: Subway and Meadowlands
- Work on various local markets: Washington, DC, Columbus OH, and Omaha NE
- Negotiate, buy and implement schedules across different medias such as digital, TV radio and OOH
- Negotiate integrated sponsorships, promotions and added value and responsible for developing cost-per-points in all markets
Partner, Local Broadcast Account Manager
GroupM, (a WPP Company)
New York, NY
10.2008 - 08.2015
- Accounts: Forevermark, Lavazza, Revlon, HSBC, Rolex, Clarins, NBC Universal, and Energizer
- Seamlessly coordinated the execution of media buys with market buyers in four regional offices - NY, Chicago, Atlanta and LA
- Lead efforts with clients and planners to develop successful marketing efforts utilizing local media, including TV/Cable, Radio–Terrestrial, Digital, and Cinema
- Increased brand awareness by demonstrating multi-platform campaigns that enhance local media
- Negotiated group deals for clients that included developing and working with Promotion teams to leverage added value against client spend
Partner, Senior Negotiator
MindShare (a WPP Company)
New York, NY
07.2000 - 10.2008
- Accounts: Ford Dealers, Sprint, Unilever, Domino’s, 20th Century Fox, Novartis, Six Flags
- Primary Senior Broadcast Negotiator for Washington DC, and Providence, RI
- Responsible for negotiating and scheduling broadcast TV and Radio
Education
Bachelor of Arts -
College of New Rochelle
Skills
- Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Strata, Mediaocean
Languages
Spanish (Intermediate/Conversational)
Timeline
Patient Experience Ambassador
Bayshore Medical Center (A HMH Company)
05.2023 - Current
Covid Scheduler/Screener
Bayshore Medical Center (a Hackensack Meridian Company)
10.2021 - Current
Enumerator
United States Commerce/US Census Bureau
07.2020 - 10.2020
Senior Media Specialist
Source Communication
06.2016 - 07.2017
Partner, Local Broadcast Account Manager
GroupM, (a WPP Company)
10.2008 - 08.2015
Partner, Senior Negotiator
MindShare (a WPP Company)
07.2000 - 10.2008
Bachelor of Arts -
College of New Rochelle