Stephanie Higgins
Montesano,WA
Summary
Experienced professional in behavioral health, residential treatment settings, corrections, and loss prevention. Skilled in customer service, incident response, and de-escalation in high-stress environments. Trained in CPI and ASSIST, with strong situational awareness and the ability to maintain safety, enforce policy, and respond effectively to patients, staff and outside agencies.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Treatment Attendant
Northwest Indian Treatment Center
Elma, WA
09.2015 - Current
- Maintain safety and security of facility environment through continuous monitoring of patient movement, behavior, and activity
- Maintain constant situational awareness of individuals, visitors, and environmental risks
- Respond to high-stress situations using de-escalation techniques and situational awareness
- Monitor facility grounds, common areas, and restricted spaces to ensure compliance with rules and safety procedures
- Responded to emergencies, behavioral incidents, and security concerns by promptly notifying appropriate personnel to maintain safety and security
- Documented incidents, unusual activity, and safety concerns in detailed reports for supervisory and clinical review to ensure accountability and informed decision-making
- Facilitated staff scheduling and shift assignments in collaboration with immediate supervisor to ensure adequate coverage and operational continuity
- Assist with Mental Health billing that is sent to the tribe
- Assisted counselors with completing BPSA’s.
Recovery Support Specialist
Telecarecorp
McCleary, WA
03.2019 - 09.2021
- Supported clients' mental health as an Agency Affiliated Counselor, facilitating targeted therapeutic interventions that addressed individual needs.
- Provided direct care and support to individuals with behavioral health needs, addressing physical safety and psychological well-being
- Apply CPI (Crisis Prevention Intervention) and ASSIST (Applied Suicide Intervention Skills Training) techniques to safely de-escalate crisis situations
- Respond to behavioral escalations using calm communication, trauma-informed care, and approved intervention strategies
- Monitored client behavior and maintained situational awareness to identify and respond promptly to potential safety risks
- Documented client interactions, incidents, and behavioral observations to ensure accurate clinical and compliance reporting
- Maintain confidentiality while adhering to facility policies, procedures, and regulatory standards
Corrections Officer
Washington State Department of Corrections
Gig Harbor, WA
03.2009 - 04.2013
- Maintained safety, security, and order within a correctional facility housing incarcerated individuals
- Conducted routine security checks, headcounts, and scheduled rounds to uphold institutional accountability and safety standards
- Monitored inmate movement and activity to identify and prevent safety risks, disturbances, or rule violations
- Responded to emergencies, altercations, and high-risk incidents using approved security and control techniques
- Conducted searches of individuals, living areas, and property for contraband and prohibited items
- Documented incidents, behavioral concerns, and security events in detailed reports to maintain accurate official records and support facility operations
- Utilized verbal de-escalation and conflict resolution techniques to effectively manage aggressive or non-compliant behavior, promoting a safer environment
- Maintained professional control in high-stress and potentially volatile environments
- Ensured compliance with security protocols, inmate accountability procedures, and facility safety standards
Loss Prevention Specialist
Navy Exchange
Bremerton, WA
01.2006 - 01.2009
- Maintained safety, security, and asset protection within a high-volume retail environment
- Identified and investigated suspicious behavior, potential theft, and loss prevention risks
- Conducted routine floor surveillance and patrols to monitor customer and employee activity for potential security risks
- Responded to theft incidents and security concerns by implementing approved loss prevention protocols to mitigate further risks
- Conducted surveillance reviews, and investigations related to internal and external theft
- Documented incidents and case details in clear reports to support internal investigations and safeguard against future losses
- Assisted in detaining or escorting individuals involved in theft in accordance with policy and legal guidelines
Education
High School Diploma -
Montesano High School
Montesano06-1997
Skills
- Safety awareness
- Security procedures
- Crisis prevention intervention (CPI)
- Applied suicide intervention skills training (ASIST)
- First aid and CPR certified
- Crisis intervention strategies
- Patrol techniques
- Verbal communication
- Cross-cultural sensitivity
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Applied suicide intervention skills training (ASIST)
Certification
- First Aid/ CPR
- CPI
- ASIST
Timeline
Recovery Support Specialist
Telecarecorp
03.2019 - 09.2021
Treatment Attendant
Northwest Indian Treatment Center
09.2015 - Current
Corrections Officer
Washington State Department of Corrections
03.2009 - 04.2013
Loss Prevention Specialist
Navy Exchange
01.2006 - 01.2009
High School Diploma -
Montesano High School