Stephanie Hoang

Bremerton,WA

Summary

Dynamic and compassionate professional with extensive experience in both caregiving and retail management, notably with Communitas Supportive Care and Sally Beauty Supply. Excelled in relationship building, patient advocacy, and team collaboration, significantly enhancing client quality of life and business performance. Skilled in medication management and problem-solving, demonstrating a commitment to excellence and ethical standards.

Overview

years of professional experience

Work History

Caregiver

Communitas Supportive Care

04.2015 - 10.2019

Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Built strong relationships with clients to deliver emotional support and companionship.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Assisted clients with daily living needs to maintain self-esteem and general wellness.

Assistant Manager

Sally Beauty Supply

01.2013 - 03.2015

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Associate Degree In Nursing - Nursing

Olympic College, Bremerton, WA

06.2019

Associate Of Applied Arts - General Studies

Olympic College, Bremerton, WA

06.2019

Skills

Respectful and compassionate
Time management
Elderly care
Problem-solving
Dependable and responsible
Patient care
Multitasking and organization
Emotional support
Strong ethics
Relationship building

Compassionate care
Verbal and written communication skills
Medical record-keeping
Team collaboration
Direct patient care
Documentation
Medication management
Patient advocacy
Fast learner

Timeline

Caregiver - Communitas Supportive Care

04.2015 - 10.2019

Assistant Manager - Sally Beauty Supply

01.2013 - 03.2015

Olympic College - Associate Degree In Nursing, Nursing

Olympic College - Associate Of Applied Arts, General Studies