Stephanie Hogan
Reno,NV
Summary
Highly skilled Maintenance Assistant with background in residential, industrial and commercial property maintenance. Demonstrated skill set includes performing minor repairs, routine inspections, preventative maintenance, and troubleshooting. Strengths in quick problem solving, technical proficiency and ability to work independently or as part of team. Previous roles resulted in well-maintained facilities due to consistent attention to detail and commitment to quality workmanship. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
Work History
Receptionist
Mariella of Reno
11.2023 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated appointment scheduling for clients, optimizing daily workflows.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of client interactions and transactions for efficient follow-up.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Maintenance Assistant
Volante of Reno
11.2023 - Current
- Turn rooms, and maintain the building.
- Working on work orders
- Used hand and power tools to adjust, connect, and disconnect wiring and tubing.
- Documented and reported maintenance progress and issues to supervisor.
- Hooking up cable
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Followed care plan and directions to administer medications.
- Helped clients get in and out of beds and wheelchairs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Accompanied clients to social events such as movies or plays.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Assisted clients with maintaining good personal hygiene.
Lead Med Tech/ Caregiver
Clearwater
08.2021 - 04.2023
- Followed care plan and directions to administer medications.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Followed safe lifting and transferring techniques to transport residents.
- fax orders and reorder medication
- restocks meds and organizing medication
- filling paperwork
- date and labeling
- Help with bathing and hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Answering phone calls
Front Desk Receptionist
Cascades Of The Sierra
03.2016 - 12.2019
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Assisted with scheduling appointments for clients and visitors.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Multiple tasking, helping other departments, serving, housekeeping and maintenance
Hospice Aide
Manor Care
01.2019 - 02.2019
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted with ambulation and transfers using proper body mechanics techniques.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided emotional support to both patients and families during difficult times.
Education
High School Diploma -
Spanish Springs High School
Reno, NV06-2010
Skills
- Handle guest services problems
- Follow daily assignment sheets
- Clean and sanitize public areas
- Meet deadlines reliable and reasonable
- CPR-certified and first aid certified
- Proper phone etiquette
- Schulder
- Multitasking
- Organization
- Building upkeep
- Computer skills
- Writing skills
- Organization skills
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Greeting and seating clients
- File management
- Mail handling
- Multi-line telephone operation
Timeline
Receptionist
Mariella of Reno
11.2023 - Current
Maintenance Assistant
Volante of Reno
11.2023 - Current
Lead Med Tech/ Caregiver
Clearwater
08.2021 - 04.2023
Hospice Aide
Manor Care
01.2019 - 02.2019
Front Desk Receptionist
Cascades Of The Sierra
03.2016 - 12.2019
High School Diploma -
Spanish Springs High School
Education and Training
other