Stephanie Holland
Knoxville,TN
Summary
Dedicated to promoting quality patient care and satisfaction and offering experience in nursing and healthcare administration. Possesses proven track record of developing and implementing comprehensive nursing policies, providing excellent leadership and mentoring, and maintaining compliance with regulatory standards. Patient-focused Director of nursing offering more than a 7 year background driving quality improvements and coaching nursing staff to reach full potential. Strong organizational, communication and multitasking abilities. Expertise in managing medical records, evaluating staff performance and developing continued care plans.
Overview
14
14
years of professional experience
Work History
Interim Director of Nursing
Leaderstat
02.2023 - 03.2024
- Increased patient satisfaction scores by fostering a compassionate and supportive environment within the nursing department.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Performed rounds to observe care and interview staff, residents, and families.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Identified department issues to recommend corrective actions.
- Collaborated with store manager to maintain daily operations.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
- Established new policies and updated existing policies to improve standard of care for patients.
- Engaged with local educational institutions to support the recruitment and retention of highly skilled nurses, contributing to a robust pipeline of qualified professionals entering the workforce.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Communicated with patients, ensuring that medical information was kept private.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Mentored new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
- Reduced hospital readmission rates through effective discharge planning and patient education.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Director of Nursing
Rosemount Pavilion
10.2016 - 02.2023
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Increased patient satisfaction scores by fostering a compassionate and supportive environment within the nursing department.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Performed rounds to observe care and interview staff, residents, and families.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Successfully negotiated client contract renewals to create increased revenue.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Served as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
- Identified department issues to recommend corrective actions.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Developed policies and procedures for effective pharmacy management.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
- Established new policies and updated existing policies to improve standard of care for patients.
- Conducted regular risk assessments within the department to identify areas of potential vulnerability and implement corrective actions where necessary.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Championed a culture of continuous learning by promoting professional development opportunities for nursing staff, including in-house training programs, conferences, workshops, and online resources.
- Communicated with patients, ensuring that medical information was kept private.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Evaluated emerging technologies in healthcare, recommending appropriate innovations for adoption within the department to improve efficiency and patient outcomes.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
- Mentored new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
- Reduced hospital readmission rates through effective discharge planning and patient education.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Championed initiatives focused on improving workplace diversity to foster an inclusive environment that respects the cultural backgrounds of staff members and patients alike.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
- Delivered services to customer locations within specific timeframes.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Home Health Nurse
Camellia Home Health
10.2009 - 10.2016
- Managed patient medical records accurately and confidentially, ensuring compliance with HIPAA regulations.
- Recorded details regarding therapies to keep patient charts updated.
- Monitored vital signs, developed and implemented care plans, and documented patient progress.
- Conducted regular follow-up visits to monitor patient progress and make adjustments to care plans as needed.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Streamlined communication between healthcare providers, patients, and families by acting as a liaison for all parties involved in the care process.
- Educated patients and families on disease processes, medications and treatments.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Assessed patients' health status and developed individualized care plans to suit needs.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Coordinated with other healthcare team members to support patient needs.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Implemented effective infection control measures within the home setting, reducing risk of illness transmission among family members.
- Educated family members and caregivers on patient care instructions.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Served as a reliable resource for families seeking guidance on navigating complex healthcare systems and advocating for their loved ones'' needs.
- Provided compassionate care for patients with chronic illnesses, alleviating stress and promoting optimal wellness.
- Investigated and resolved issues affecting hospital operations and patient care.
Education
Master of Science - Nursing
Chamberlain College of Nursing
Philadelphia, PA06.2024
Bachelor of Science - Nursing
Chamberlain College of Nursing
Philadelphia, PA06.2022
Associate of Science - Nursing
Shawnee State University
Portsmouth, OH06.2007
High School Diploma -
Portsmouth East High School
Portsmouth, OH06.1990
Skills
- Disease Control
- Leadership and Guidance
- Financial Reporting Coordination
- Performance Evaluations
- EMR Software
- Facility Oversight
- Policies Compliance Enforcement
- Staff Evaluation
- Quality Assurance Controls
- Policy Development
- Information Systems Development
- HIPAA Regulations
- Health Information Systems
- Medication Dispensing
- Strong Work Ethic
- Chronic Disease Management
- Nursing Operations Management
- Accreditation Coordination
- Issue Resolution
- Staff Supervision
- Multidisciplinary Collaboration
- Case Management
- Risk Management
- Employee Work Scheduling
- Quality Control
- Basic Life Support for Health Care Providers (BLS)
- Critical Thinking
- Loss prevention management
- Programs Development
- Staff Management
- Electronic Medical Record Software
- Quality Improvement
- Patient Care Assessment
- Drug utilization review
- Personnel Evaluations
- Public Speaking
- Supply monitoring
- Nursing Staff Supervision
- Nursing Management
- Clinical Supervision
- Clinical Leadership
- Strategic Planning
- Documentation And Reporting
- CPR/AED
- Patient education and counseling
- Patient Education
- Direct Patient Care
- Clinical Staff Management
- Risk Analysis
- Inventory and restocking
- Drug Inventory Management
- Team Supervision
Timeline
Interim Director of Nursing
Leaderstat
02.2023 - 03.2024
Director of Nursing
Rosemount Pavilion
10.2016 - 02.2023
Home Health Nurse
Camellia Home Health
10.2009 - 10.2016
Master of Science - Nursing
Chamberlain College of Nursing
Bachelor of Science - Nursing
Chamberlain College of Nursing
Associate of Science - Nursing
Shawnee State University
High School Diploma -
Portsmouth East High School