Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Holland

Redwood Valley,CA

Summary

Driven by a passion for fostering educational and emotional growth, I leveraged my patience, empathy, and computer proficiency at City of Ukiah to enhance student safety and engagement. My adeptness in relationship building and data entry streamlined program administration, contributing to a more structured and nurturing after-school environment. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

After School Care Staff Member

City of Ukiah
06.2023 - Current


  • Developed strong relationships with students, creating a sense of trust and rapport that promoted positive behavior.
  • Established routines that fostered predictability and structure within the after-school setting to provide stability for children transitioning from classroom environments.
  • Organized age-appropriate games and activities that encouraged teamwork, cooperation, and skill development among participating students.
  • Addressed behavioral concerns promptly using conflict resolution skills that maintained a peaceful atmosphere conducive to learning growth opportunities within the group setting.
  • Supported the emotional well-being of students by actively listening to their concerns and providing appropriate guidance as needed.
  • Maintained accurate records of attendance, incidents, and daily activities for effective program administration.
  • Enhanced student safety by closely monitoring playtime activities and intervening when necessary.
  • Provided after-school care support for students, fostering a nurturing environment to complete homework and engage in educational activities.
  • Ensured cleanliness of common areas by performing regular maintenance tasks such as sweeping floors or wiping down surfaces between uses.
  • Developed age-appropriate activities and crafts to engage children.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Provided emotional support and guidance to children during difficult times.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Provided support and guidance to children in conflict resolution.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.

Stocker

Bonner Community Food Bank
05.2019 - 08.2019
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Interacted with guests in friendly and knowledgeable way.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Greeted store customers and discussed needs.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Picked and packed order items.

Volunteer

Adventures Kids Club
01.2018 - 02.2019
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.

Education

High School Diploma -

Sequoia Career Academy
Ukiah, CA

Skills

  • Patience and Empathy
  • Child Supervision
  • Classroom Organization
  • Parent-Teacher Communication
  • Motivational Skills
  • Emotional development
  • Friendly and Respectful
  • Teamwork and Collaboration
  • Problem-Solving
  • Caring and Responsible
  • Attention to Detail
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Creative Thinking
  • Effective Communication
  • Relationship Building
  • Task Prioritization
  • Documentation And Reporting
  • Written Communication
  • Data Entry
  • Customer Relations

Timeline

After School Care Staff Member

City of Ukiah
06.2023 - Current

Stocker

Bonner Community Food Bank
05.2019 - 08.2019

Volunteer

Adventures Kids Club
01.2018 - 02.2019

High School Diploma -

Sequoia Career Academy

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Stephanie Holland