Stephanie Holland
Wilmington,NC
Summary
Dedicated Advocate provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Having just relocated to North Carolina, I am pursing a career that aligns more with my passions of helping others in a time of need.
Overview
36
36
years of professional experience
Work History
Assistant Store Manager
7-eleven
03.2022 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Volunteer Domestic Violence Coordinator
Catholic Charities Of Jackson
06.2020 - 08.2022
- Educated clients and families on mental health, wellness and recovery topics.
- Participated in professional development and training opportunities to enhance clinical skills.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Responsible for the overall support services involving intake, safety issues, and the goal planning process.
- Orientate, train, schedule, manage and evaluate shelter staff (paid and volunteer) as outlined in the agency's Organizational Chart. Coordinate the on-call system of shelter coverage.
- Network with other individuals and agencies to make shelter services and needs known, including financial. Serve as liaison and consultant to related agencies and organizations. Provide information, speeches, media interviews, and public events.
General Manager
Outback Steakhouse
05.2005 - 08.2020
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Collaborated with cross-functional teams to develop innovative solutions.
- Formulated policies and procedures to streamline operations.
Technical Writer
Shreveport Police Department
11.2000 - 02.2005
- Carefully documented technical workflows in private wiki for education of newly hired employees.
- Presented new technology and drafted white papers and other technical documents to complete packages.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Proved successful working within tight deadlines and a fast-paced environment.
- Analyzed developments in field to update instruction literature.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Developed online tutorials and web-based training materials for software products.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Director Network Operations
CoreComm Communications
05.1989 - 11.2000
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Mentored and coached team members to foster productive and engaging work environment.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
No Degree - NC Fast Certificate
Guilford College
Greensboro, NC09.2023
Bachelor of Science - Business Administration And Management
Otterbein University
Westerville, OH05.1990
No Degree - Cyber Security
CompTIA
11-2025
Skills
- Relationship building and management
- Maximizing profitability
- Goals and performance
- Strategic thinker
- Mathematical aptitude
- Training and mentoring
- Vendor management
- Personnel development
- Skilled community-based case manager
- Medicare, Food Stamps, Medicaid, other social program applications
- MS Office
- Attention to Detail
- Organization and Time Management
- Written Communication
- Knowledge of medical and psychiatric terminology
- Dependable and Responsible
- Flexible and Adaptable
Timeline
Assistant Store Manager
7-eleven
03.2022 - Current
Volunteer Domestic Violence Coordinator
Catholic Charities Of Jackson
06.2020 - 08.2022
General Manager
Outback Steakhouse
05.2005 - 08.2020
Technical Writer
Shreveport Police Department
11.2000 - 02.2005
Director Network Operations
CoreComm Communications
05.1989 - 11.2000
No Degree - NC Fast Certificate
Guilford College
Bachelor of Science - Business Administration And Management
Otterbein University
No Degree - Cyber Security
CompTIA
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