Stephanie Hollingsworth
Prescott Valley,AZ
Summary
Restaurant professional with 30 years in FOH and BOH operations. Energetic personality coupled with strong work ethic. Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Vivili Hospitality Group
Prescott, AZ
12.2022 - Current
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements for six restaurants including a restaurant supply store.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Sorted and distributed incoming letters and emails for office distribution.
- Collected and verified Invoices/statements for General managers, assisting in streamlining weekly payables processes. Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports.
- Coded invoices and other records to maintain organized and accurate records.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Utilized automation system to process payments and invoices to streamline transactions.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Matched orders with invoices and recorded required information.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Checked postings and documents for correctness, accuracy and proper coding.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Asst. GM/Restaurant Manager
The County Seat
Prescott, AZ
03.2021 - 12.2022
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
- Developed and deepened community partnerships to create mutually-beneficial relationships and build new revenue channels.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Reconciled daily transactions and balanced cash registers. Balanced daily cash deposits and vault inventory. Managed cash register operations using POS system.
- Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
- Calculated inventory and ordered appropriate supplies to meet expected demands. Maintained inventory accuracy by counting stock-on-hand.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Trained workers in food/beverage preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules.
- Performed opening and closing procedures each day.
- Arranged merchandise for retail area to highlight new styles, attract customers and enhance sales. Stocked, replenished and organized inventory to keep store merchandise fresh.
- Established good customer relations and excellent service to build and retain loyal customers.
Server/Bartender
Park Plaza liquor and Deli
402 W Goodwin St Prescott, AZ 86303 United States
7 2017 - 07.2020
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Served alcoholic beverages to patrons during high-volume shifts.
- Checked on all tables at appropriate intervals to refill drinks and respond to requests.
- Calculated charges, issued table checks and collected payments from customers.
- Maintained accurate cash handling practices while serving customers in an efficient manner.
- Ensured tables were kept neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Adhered to state and federal alcohol regulations by thoroughly checking identification prior to serving.
- Set up custom private functions to accommodate groups , including business dinners, sales presentations, club meetings, weddings and charity events.
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
- Set up for events for attendees, preparing serving and appetizer trays and setting tables.
- Prepared mixed drinks and poured wine, beer and nonalcoholic beverages for patrons.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
FOH MANAGER/ Server
Bill's Grill
Prescott, AZ
9 2012 - 07.2017
- Delivered exceptional, friendly and fast service. -Checked in deliveries and signed off on products received.
- Promoted and endorsed the company to bring in new business.
- Completed opening and closing checklists according to set standards.
- Provided high quality service.
- Answered questions about menu selections and made recommendations when requested.
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Assisted in accounts payable, accounts receivable and payroll for three of Bill Tracy's Restaurants (Prescott & Palm Springs)
- Administered payroll for three restaurants Bill's Pizza Prescott, Palms Springs and Bill's Grill) using various software programs.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Processed invoice payments and recorded information in account database.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Hired employees and processed hiring-related paperwork.
- Prepared and maintained employment records.
- Informed job applicants of duties and responsibilities, compensation and benefits.
Server
Bill's Pizza
Prescott, AZ
03.2007 - 10.2012
- Delivered exceptional, friendly and fast service.
- Consistently adhered to quality expectations and standards.
- Assisted guests with making menu choices in an informative and helpful fashion.
- Maintained knowledge of current menu items, ingredients and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Calculated charges, issued table checks and collected payments from customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Education
High School Diploma -
Sir Francis Drake
1996
College of Marin
Greenbrae, CASkills
- Reliable & trustworthy
- Extensive hospitality background
- Works well under pressure
- Upbeat, outgoing and positive
- Full service restaurant background
- Stable work history
- Customer-oriented
- High-volume dining
- Organizational skills
- Payroll processing
- Accounts payable
- Accounts receivable
- Accounting and bookkeeping
- Restaurant 365, Focus systems
- Invoicing and Billing
- GL Reconciliation
- Bill Payment and Recordkeeping
- Cash Deposit Preparation
- Data Entry
Timeline
Administrative Assistant
Vivili Hospitality Group
12.2022 - Current
Asst. GM/Restaurant Manager
The County Seat
03.2021 - 12.2022
Server
Bill's Pizza
03.2007 - 10.2012
Server/Bartender
Park Plaza liquor and Deli
7 2017 - 07.2020
FOH MANAGER/ Server
Bill's Grill
9 2012 - 07.2017
High School Diploma -
Sir Francis Drake
College of Marin
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