Music
Stephanie Holmes
Dallas,TX
Summary
I am passionate about giving an exceptional experience to my guests, by being a master of my craft and providing attentive and excellent, consistent service. Partnering to achieve Beauty and Wellness inside and out is my mission. Looking forward to a new season in my professional experience, by enhancing my skill set in alternative therapies.
I am also a Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Hairstylist/Cosmetologist
Brad's Aveda salon and spa
07.2021 - 07.2022
- Aveda Salon provided HairCuts, Haircolor specializing in Balayage and Keratin straightening condition services
- Attended Color education classes and performed front desk customer service jobs.
Hairdresser/ Owner
The Regal Room
10.2012 - 03.2019
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, thru POS for prompt customer service.
Bartender/Server
Manny G
01.2017 - 02.2019
- Increased sales significantly by upselling higher-end products to customers.
- Served alcoholic beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked guests' identification before serving alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Remained focused, calm and professional during peak rush hours.
Bar Server
Brass Tapp
09.2022 - 02.2023
- Open close bar
- Server.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
Hair Stylist
Tangles and company
06.2009 - 11.2012
- Became an independent contractor Leasing a room at Tangles in Southlake Texas
- My motto was to
- Provide Excellent service customized for individual client needs
- I specialize in color and extensions: and i am passionate about education to stay relevent and skilled at the highest level and knowledgeable about new techniques and latest trends.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Worked with men, women and children to complete [Service] on daily basis.
- Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Hairstylist/ Esthetician
Terrace Retreat Salon and Spa, Hilton
11.2008 - 05.2010
- Fostered friendly, warm, and exceptional customer experience.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
Education
Diploma - Cosmetology
Ogle School Hair Skin Nails
Sound Therapy Practitioner
Udemy
2023 - 2023
Certification - Reiki Master Level 1&2
Melissa Cowhurst Udemy
2022 - 2023
Skills
- Phone Etiquette
- Front Office (10 years)
- Time management
- Cash Handling
- Microsoft Outlook
- QuickBooks
- Serving Experience (4 years)
- Cleaning Experience
- Customer Service
- Creative Solutions
- Customer Retention
- Cool Under Pressure
- Wine and Liquor Service
- Management
- Nail Care
- Business Management
- Hairdresser
- Reception
- (3 years)
- Microsoft Word
- Hospitality
- Communication Skills
- Colorist
- Service Techniques, Food and Wine; Tools and Glassware
- Leadership
- Public speaking
- Hair styling
- Administrative Experience
- Front Desk
- Service Techniques, Food and Wine; Tools and Glassware (3 years)
- Customer service (10 years)
- Makeup Application
- Guest Service
- Restaurant experience
- Grooming
- Store Management Experience
- Retail management (10 years)
- Computer Skills
- Bartending
- Retail sales
- POS
- Merchandising
- Cosmetology
- Organizational skills
- Hairstylist
- Upselling
- Presentation skills
- Assessments
- Food service:
- Customer situations — Proficient
- May 2023
- Identifying and addressing customer needs in a food service setting
- Full results: Proficient
- Work style: Reliability — Completed
- November 2023
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Completed
- Food service: Customer situations — Proficient
- March 2023
- Supervisory skills: Motivating & assessing employees — Proficient
- October 2023
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Bartending — Proficient
- Understanding, pouring, and mixing drink orders
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Guest Satisfaction
- Bar Cleaning
- Bank Deposits
- Warm and Friendly
- Conflict and Complaint Resolution
- Customer Service and Rapport
Certification
Customer retention (10+ years) Body Waxing Personal Training Certifications and Licenses Cosmetology License TABC Certified Certified ISSA Personal Trainer Program with Nutrtion Food Handler Certification
Additional Information
- Willing to relocate to: Dallas-Fort Worth, TX, Authorized to work in the US for any employer Authorized to work in the US for any employer
Pending Certification
***Full Certification in Sound therapy; Practitioner with a focus in both Western and Eastern approaches to Sound Therapy!
focused training;
* *Tibetan Singing Bowls Sound Therapy & Sound Healing Training
***Fully Accredited Certificate in Natural Medicine & Herbalism
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Location
RemoteInterests
Art
Creative expression
Timeline
Sound Therapy Practitioner
Udemy
2023 - 2023
Certification - Reiki Master Level 1&2
Melissa Cowhurst Udemy
2022 - 2023
Bar Server
Brass Tapp
09.2022 - 02.2023
Hairstylist/Cosmetologist
Brad's Aveda salon and spa
07.2021 - 07.2022
Bartender/Server
Manny G
01.2017 - 02.2019
Hairdresser/ Owner
The Regal Room
10.2012 - 03.2019
Hair Stylist
Tangles and company
06.2009 - 11.2012
Hairstylist/ Esthetician
Terrace Retreat Salon and Spa, Hilton
11.2008 - 05.2010
Diploma - Cosmetology
Ogle School Hair Skin Nails
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