STEPHANIE HOSICK
Midland
Summary
Proven track record of streamlining administrative processes to maximize efficiency and productivity. Adept at leveraging strong organizational and communication skills to manage projects, coordinate meetings, and facilitate communication between teams. Seeking to leverage expertise to take on new challenges within a professional environment. Detail-oriented office support professional with vast experience providing reliable and efficient administrative support to executives, managers, and teams. Proven track record of providing excellent customer service and facilitating day-to-day operations. Adept at managing and coordinating office operations, as well as utilizing strong organizational and communication skills to build effective working relationships.
Overview
22
22
years of professional experience
Work History
HR Specialist
MISD Midland Independent School District
Midland, TX
08.2024 - Current
- Assisted in recruitment processes, including screening resumes and scheduling interviews.
- Coordinated employee onboarding programs to ensure smooth transitions for new hires.
- Maintained employee records and HR databases for accuracy and compliance.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
HR Generalist
VSI
Continental Tire Mount Vernon, IL
08.2023 - Current
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Interviewed and orientated 10-20 new hires weekly.
HR Generalist/Recruiting Coordinator
Defender Services
Continental Tire Mount Vernon, IL
01.2017 - 07.2023
- Recruiting, interviewing and hiring new employees.
- Overseeing signing, editing and termination of employee contracts.
- Approving PTO requests and sick absences
- Protecting employee's rights in regard to federal regulations.
- Enforcing company policies
- Investigating reports of misbehavior in workplace
- · Mediating employee disputes and administering employee discipline.
- · Performed pre-employment background checks and drug screens
- Coordinated and facilitated initial benefits orientation and new
- Handled EEOC claims, worker's compensation and unemployment
- Implemented and provided training to employees and managers on compliance.
- Maintained and updated employee records to support accuracy.
- Developed and built pipeline for open positions through sourcing.
- Researched and analyzed labor trends, market and salary surveys,
Customer Service Advocate
Blue Cross Blue Shield
08.2004 - 06.2010
- Took phone calls from providers.
- Answered questions about benefits and claims.
- Responded quickly to meet customer needs and resolve problems.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Met deadlines while maintaining high-quality deliverables.
- Provided efficient and courteous service to customers at all times.
- Committed to delivering excellent customer service while working in fast-paced environment.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Front Office Receptionist
American Family Insurance
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Managed and coordinated multiple projects while ensuring timely completion
- Answering Phones
- Calling on past due bills
- General Office Filing
- Monitored front desk traffic to support customer satisfaction.
- Answered questions about company location and hours of operation.
- Handled incoming and outgoing mail with timely attention.
- Opened and closed main office in alignment with established security procedures
- Provided high level of customer service to all clients.
Education
General Studies
Rend Lake College
Ina, ILSkills
- HR Compliance
- Safety Training and Development
- Payroll
- Employee Benefits
- Records Management
- Microsoft Word, Excel, PowerPoint
- Recruiting
- Enforcing company policies
- Overseeing signing, editing and termination of employee
- Contracts
- Workers' Compensation Knowledge
- Payroll Software
Accomplishments
- Human Resource and Recruiting Professional
Languages
Spanish
Elementary
Timeline
HR Specialist
MISD Midland Independent School District
08.2024 - Current
HR Generalist
VSI
08.2023 - Current
HR Generalist/Recruiting Coordinator
Defender Services
01.2017 - 07.2023
Customer Service Advocate
Blue Cross Blue Shield
08.2004 - 06.2010
Front Office Receptionist
American Family Insurance
General Studies
Rend Lake College