Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEPHANIE HOWARD

FORDYCE,Arkansas

Summary

Dynamic Claims Adjuster with experience at Martys Body Shop, skilled in claims investigation and settlement negotiation. Proven ability to enhance customer interactions through active listening and policy interpretation. Highly motivated to deliver accurate and efficient case management, ensuring client satisfaction and compliance with insurance regulations.

Overview

18
18
years of professional experience

Work History

Claims and Estimator

Martys Body Shop
02.2008 - Current
  • Assisted in reviewing claims documentation for accuracy and completeness.
  • Learned to utilize claims processing software for efficient case management.
  • Supported senior adjusters by gathering necessary information from clients and third parties.
  • Developed knowledge of insurance policies and regulations to enhance customer interactions.
  • Supported the procurement process by identifying material and labor costs.
  • Assisted in preparing cost estimates for construction projects using industry-standard software.
  • Created and maintained documentation related to estimates for project tracking purposes.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
  • Prepared material orders to complete projects on time and within budget.
  • Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
  • Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
  • Gathered data on materials, labor and equipment costs to determine total costs of projects.

Education

High School Diploma -

Monticello Cosemetology
Monticello, AR
09-1987

Skills

  • Critical thinking
  • Claims investigation
  • Active listening
  • Highly motivated
  • Claims processing
  • Decision-making
  • Settlement negotiation
  • Policy interpretation
  • Auto damage estimation
  • Automobile claims specialist
  • Customer service
  • Empathy and patience
  • Automobile appraisals
  • Claims negotiation
  • Claims

Timeline

Claims and Estimator

Martys Body Shop
02.2008 - Current

High School Diploma -

Monticello Cosemetology
STEPHANIE HOWARD