Stephanie Ingram
Atlanta
Summary
Creative and culture-driven aspiring marketer with a passion for digital storytelling and social media. Experienced in freelance, and managing personal projects I've improved and refined my skills overtime.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Copart Auto Auctions
02.2021 - Current
- Developed people and culture initiatives for the department, which resulted in an increase in retention rates by 4%.
- Initiated creative ways to enhance team morale by sharing engaging content that fostered a collaborative and enjoyable work environment.
- Developed relationships with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
- Shared with leadership culture gaps and introduced enhancements to improve team engagement and communication.
Warehouse Package Handler
Home Chef
06.2019 - 06.2021
- Shared with supervisors different strategies for improving overall warehouse performance and productivity.
- Assisted with company growth by consistently meeting productivity goals which maintained daily expectations by 3%.
- Demonstrated problem solving skills during inaccurate or slow days.
Customer Service Advocate
Dominos Pizza
12.2018 - 05.2019
- Studied customer ordering patterns and customers feedback, to find ways to segment and target upsell opportunities on deals.
- Pitched weekly bundle promotions and helped persuade customers into our limited deals.
- Maintained friendly and confident communication across high-volume channels (in-store, phone and app) ensuring for a high customer satisfaction rate.
Education
No Degree - Digital Marketing And E-commerce
Coursera
USA08-2025
High School Diploma -
Heritage High School
Conyers, GA05-2018
Skills
- Adaptability / Curiosity
- Team collaboration
- Content Creation
- CMS & Basic HTML/CSS
- Communication
Timeline
Customer Service Representative
Copart Auto Auctions
02.2021 - Current
Warehouse Package Handler
Home Chef
06.2019 - 06.2021
Customer Service Advocate
Dominos Pizza
12.2018 - 05.2019
No Degree - Digital Marketing And E-commerce
Coursera
High School Diploma -
Heritage High School
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