Stephanie Irizarry
Orange Park
Summary
With over 7 years of experience in the banking sector, this professional has honed a comprehensive skill set in customer service, cash handling, and operational efficiency. Notably excelled as a Teller at Wells Fargo and Lead Teller at Ameris Bank, demonstrating exceptional attention to detail in financial transactions, customer engagement strategies, and process improvements. This adeptness in navigating fast-paced environments, coupled with a commitment to accuracy and regulatory compliance, positions them as a valuable asset to any financial institution.
Overview
10
10
years of professional experience
Work History
Fraud Analyst
Citibank
01.2026 - Current
- Analyzed transaction data to identify patterns indicative of fraudulent activity.
- Collaborated with cross-functional teams to enhance fraud detection systems and processes.
- Developed and implemented strategies for mitigating risk in digital banking channels.
- Conducted thorough investigations into suspected fraud cases, ensuring compliance with regulations.
- Monitored emerging fraud trends, adapting strategies to address new threats proactively.
- Evaluated customer data to identify and prevent fraudulent activities.
Teller
Truist bank
03.2022 - 05.2023
- Leverage customer service skills to assist customers with financial transactions while providing personalized and efficient service to enhance customer satisfaction and loyalty.
- Utilize strong attention to detail to accurately process financial transactions and maintain a high level of accuracy in customer account records to ensure regulatory compliance and prevent errors.
- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with account inquiries and resolved issues promptly.
- Maintained cash drawer integrity through regular reconciliation procedures.
Lead teller
Ameris bank
01.2021 - 01.2022
- Implement and oversee customer service training initiatives to ensure lead tellers provide exceptional service at the drive-thru, cultivating strong relationships with customers and fostering loyalty to Ameris Bank.
- Implement and oversee an incentive program to increase drive-thru sales and customer satisfaction, ultimately driving revenue growth for Ameris Bank.
- Develop and implement strategies to increase drive-thru efficiency and reduce wait times for customers, ultimately enhancing their overall experience with Ameris Bank.
Teller
Wells Fargo
- 03.2021
- Conduct thorough cash drawer audits to ensure accuracy and compliance with internal policies and procedures, ultimately minimizing financial risks and safeguarding the company's assets.
- Implement innovative customer engagement strategies to enhance the overall customer experience and drive customer loyalty at the branch level.
- Consistently cross-sell bank products and services to customers to increase revenue and enhance the overall customer experience.
- Analyze customer transaction patterns to identify potential fraudulent activities or suspicious behavior, proactively mitigating risks and protecting the bank's assets and reputation.
- Identify opportunities for process improvements in cash handling procedures to streamline operations, increase efficiency, and reduce errors, ultimately saving time and resources for Wells Fargo.
- Recommend and implement digital solutions to enhance the efficiency of cash handling processes, such as digital cash deposit systems or mobile banking options, to keep up with the evolving market trends and meet customer expectations at Wells Fargo.
Hostess
J. Alexanders
05.2016 - 07.2019
- Enhance the overall guest experience through personalized and attentive service, ensuring guests feel welcomed and valued from the moment they arrive until the time they leave.
- Create a welcoming and friendly atmosphere for guests by ensuring prompt and personalized service throughout their dining experience, leaving a lasting positive impression of the restaurant.
- Maintain a clean and organized reception area to create a welcoming and professional environment for guests as they arrive.
- Maintain a professional appearance and demeanor at all times, reflecting the high standards and quality of service expected at J. Alexanders.
Lead cashier
Ulta Beauty
06.2016 - 07.2018
- Implement loss prevention measures to minimize shrinkage and enhance overall profitability by ensuring accurate cash handling, identifying potential theft, and monitoring inventory levels.
- Implement loss prevention strategies to minimize theft and unauthorized discounts at the cash register.
- Implement customer service strategies to enhance the overall guest experience, increase customer loyalty, and drive sales growth at the cash register.
- Coach and mentor cashiers on providing exceptional customer service, upselling promotional items, and effectively handling customer inquiries to drive sales and enhance the overall shopping experience for guests at Ulta Beauty.
Education
High School Diploma -
Bishop Kenny High School
Jacksonville, Florida05.2016
Bachelor of Science - Business Management
Florida State College
Jacksonville, Florida1 2026
Associate’s Degree -
Florida State College
Jacksonville, Florida05.2018
Skills
- Data analysis
- Fraud prevention
- Dispute resolution
- Call management
- Verbal and written communication
- Banking operations
Timeline
Fraud Analyst
Citibank
01.2026 - Current
Teller
Truist bank
03.2022 - 05.2023
Lead teller
Ameris bank
01.2021 - 01.2022
Lead cashier
Ulta Beauty
06.2016 - 07.2018
Hostess
J. Alexanders
05.2016 - 07.2019
Teller
Wells Fargo
- 03.2021
Bachelor of Science - Business Management
Florida State College
High School Diploma -
Bishop Kenny High School
Associate’s Degree -
Florida State College