Open To Work
Stephanie Isaacs
Summary
Resourceful Front Office Staff Member known for high productivity and efficiency in task completion. Specialize in customer service, data entry, and appointment scheduling. Excel in communication, time management, and problem-solving to enhance office operations and customer satisfaction.
Overview
16
16
years of post-secondary education
16
16
years of professional experience
Work History
Front Office Staff Member
The May Clinic, PLLC
Elizabethton, TN
09.2011 - 05.2026
- Managed appointment scheduling using electronic health record systems.
- Assisted with patient check-in and check-out processes efficiently.
- Greeted patients and visitors with warm, professional demeanor.
- Processed patient forms and ensured data entry accuracy to support efficient patient flow.
- Supported billing activities by verifying insurance information accurately.
- Answered incoming calls and responded to customer inquiries promptly to enhance patient satisfaction.
- Resolved customer complaints promptly in a professional manner.
- Handled cashier duties, including payment processing and receipt issuance, while maintaining accurate transaction records.
- Maintained front desk to provide positive first impression.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Answered and directed phone calls to appropriate staff members.
- Managed daily office operations and maintained a clean and efficient workspace.
- Maintained confidentiality of sensitive information and documents.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Coordinated support to facilitate general office operations.
- Performed accounting or financial analysis.
Certified Pharmacy Technician
Wilson Pharmacy
Johnson City, Tennessee
10.2010 - 09.2011
- Processed prescriptions accurately for customers and healthcare providers.
- Managed inventory levels to maintain continuous medication availability and adherence to compliance standards.
- Assisted pharmacists with medication preparation and labeling tasks.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Assisted pharmacists in accurately preparing prescriptions by counting tablets and labeling bottles for efficient filling.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Collaborated with peers and pharmacists to prioritize and complete prescription orders in a timely manner.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Interpreted and processed medication orders under supervision of pharmacist.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Entered prescription information into computer databases.
- Maintained proper storage and security conditions for drugs.
- Mixed pharmaceutical preparations according to written prescriptions.
Education
Certified Pharmacy Technician - PTCB
PTCB
Johnson City, Tennessee 09.2010 - 12.2026
Happy Valley High School
Elizabethton, TNSkills
- Front desk operations
- Appointment scheduling
- Customer service
- Data entry
- Medication management
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$15/hr - $1000/hrTimeline
Front Office Staff Member
The May Clinic, PLLC
09.2011 - 05.2026
Certified Pharmacy Technician
Wilson Pharmacy
10.2010 - 09.2011
Certified Pharmacy Technician - PTCB
PTCB
09.2010 - 12.2026
Happy Valley High School