Stephanie Jackson
Patient Services Representative
Clinton,SC
Summary
Dynamic Patient Services Representative with extensive experience at Prisma Health Upstate excelling in insurance verification and appointment scheduling. Known for exceptional customer service and a caring demeanor, I effectively manage patient check-ins and documentation while ensuring HIPAA compliance. Proven ability to multitask and resolve conflicts, enhancing patient satisfaction.
Overview
24
24
years of professional experience
Work History
Patient Services Representative
Prisma Health Upstate
07.2001 - Current
Front desk duties as assigned checking in patients for appointment verifying demographics and insurance information scanning insurance cards and patient ID’s. Answering phone calls and directing them to appropriate persons and scheduling upcoming appointments. Check out patient’s schedule any follow up appointments and or any Imaging studies as ordered.
Education
Diploma - Business
Clinton High School
Clinton, SC05.1988
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- HIPAA compliance
- Customer service
- Medical terminology
- Conflict resolution
- Friendly and outgoing
- Problem-solving
- Multitasking and organization
- Team collaboration
- Patient check-in
- Money handling
- Verbal and written communication
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Data entry
- Scheduling diagnostic procedures
- Referral coordination
- Patient identity verification
- Patient documentation
- Scheduling appointments
- Communicating to patients and families
- Clerical and filing support
- Caring and empathetic
- Punctual and hardworking
- Registration and scheduling
- Multi-line telephone systems
- Attention to detail
- Administrative and office support
- Gathering information from patients
- Medical insurance
- Insurance authorizations
- 50 WPM typing speed
Timeline
Patient Services Representative
Prisma Health Upstate
07.2001 - Current
Diploma - Business
Clinton High School
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