Stephanie Jackson
Las Vegas
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
10
10
years of professional experience
Work History
Store Manager
Aeropostale
08.2024 - Current
- Led team in daily operations, ensuring optimal customer service and store presentation.
- Developed and implemented sales strategies, enhancing overall store performance and profitability.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Managed inventory levels using POS systems to minimize stock discrepancies and improve turnover.
- Maintained compliance with company policies and procedures, ensuring operational efficiency and safety standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Sales Associate
P448
02.2024 - 08.2024
- Provided exceptional customer service, enhancing shopping experience and fostering repeat business.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained new sales associates on product knowledge and customer engagement techniques to drive sales effectiveness.
- Executed visual merchandising strategies, maintaining appealing store displays that aligned with brand standards.
Store Manager
Tillys
09.2022 - 01.2024
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement
- Managed a team of [x] employees, including a manager, and trained them in a variety of merchandising and organizational functions
- Created a comprehensive store brand, including online marketing materials, store signage, and advertising
- Managed the inventory and purchasing of over $[x]k per month
- Defined and implemented a formal product development process, resulting in a [x]% increase in sales
Assistant Manager
Tillys
07.2021 - 09.2022
- Served all in-line customers in a timely manner
- Developed a system to track customer preferences and recommended products
- Ensured all customers were greeted with a warm, friendly smile
- Improved customer satisfaction and loyalty by creating a survey for in-store customers
- Successfully assigned all in-store customers to specific associates
- Handled in-line customers in a polite, courteous, and efficient manner
- Greeted store associates with a friendly smile and helped them with any questions they had
- Served all in-line customers within a certain time period
- Served all in-line customers within a certain time period
Assistant Manager
Aeropostale
09.2020 - 07.2021
- Served all in-line customers in a timely manner
- Developed a system to track customer preferences and recommended products
- Ensured all customers were greeted with a warm, friendly smile
- Improved customer satisfaction and loyalty by creating a survey for in-store customers
- Successfully assigned all in-store customers to specific associates
- Greeted store associates with a friendly smile and helped them with any questions they had
- Served all in-line customers within a certain time period
- Served all in-line customers within a certain time period
Assistant Manager
Express Factory Outlet
10.2016 - 09.2020
- Served all in-line customers in a timely manner
- Developed a system to track customer preferences and recommended products
- Ensured all customers were greeted with a warm, friendly smile
- Improved customer satisfaction and loyalty by creating a survey for in-store customers
- Successfully assigned all in-store customers to specific associates
- Handled in-line customers in a polite, courteous, and efficient manner
- Greeted store associates with a friendly smile and helped them with any questions they had
- Developed a system that tracked all in-store customers and exposed new opportunities for customer retention
Sales Associate
Express Factory Outlet
10.2015 - 10.2016
- Increased sales by an average of $[x] per day
- Established personal connections with customers, exceeding customer service expectations
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
- Maintained an average of $[x] in client sales each month
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Increased customer retention by [x]%
- Built rapport with clients by providing quality customer service and problem solving
Sales Associate
Charlotte Russe, Inc
07.2015 - 10.2016
- Increased sales by an average of $[x] per day
- Streamlined inventory management to eliminate the need for stock replenishment
- Established personal connections with customers, exceeding customer service expectations
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
- Maintained an average of $[x] in client sales each month
- Increased customer retention by [x]%
- Built rapport with clients by providing quality customer service and problem solving
Education
Cosmetology - cosmetology and science
Marinello Schools of Beauty
Miramar, CA06.2011
General - undefined
Ramona High School
Ramona, CA06.2007
Skills
- Customer service
- Time management
- Computer literacy
- Communication skills
- Microsoft word
- Microsoft excel
- Leadership
- Guest services
- English
- Documentation review
- Sales
- Cashiering
- Writing skills
- Cash handling
- Employment & labor law
- Recruiting
- Microsoft office
- Interviewing
- Organizational skills
- Inventory control
- Supervising experience
Timeline
Store Manager
Aeropostale
08.2024 - Current
Sales Associate
P448
02.2024 - 08.2024
Store Manager
Tillys
09.2022 - 01.2024
Assistant Manager
Tillys
07.2021 - 09.2022
Assistant Manager
Aeropostale
09.2020 - 07.2021
Assistant Manager
Express Factory Outlet
10.2016 - 09.2020
Sales Associate
Express Factory Outlet
10.2015 - 10.2016
Sales Associate
Charlotte Russe, Inc
07.2015 - 10.2016
General - undefined
Ramona High School
Cosmetology - cosmetology and science
Marinello Schools of Beauty
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