Stephanie Smith
Springfield,OH
Summary
Experienced Processing Assistant/Ship Clerk with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.
Overview
5
5
years of professional experience
Work History
Process Assistant/Shipping Clerk
Amazon CMH5
09.2022 - Current
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Warehouse Associate
Amazon CMH5
10.2021 - 09.2022
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Consistently lifted materials weighing as much as 75 pounds.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Customer Experience Manager
Five Below
09.2018 - 08.2021
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Ordered candy by doing adjustmests on existing product
Education
High School Diploma -
Cleveland High School
Cleveland, TN05.2007
Skills
- Meticulous Recordkeeping
- Loading Cargo
- Customer Experience
- Verbal and Written Communication
- Professional Relationships
- Performance Goals
- Inspect Shipments
- Training and Development
- Shipment Routing
- Safety
- Shipment Troubleshooting
- Load Preparation
- Microsoft PowerPoint
- Microsoft Excel
- Active Listening
- Retail Sales Customer Service
- Credit Card Payment Processing
- Sales Expertise
- Microsoft Word
- Report Preparation
- Freight Operations
- Shipping and Receiving Understanding
- POS Systems Expertise
- Calm and Professional Under Pressure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Process Assistant/Shipping Clerk
Amazon CMH5
09.2022 - Current
Warehouse Associate
Amazon CMH5
10.2021 - 09.2022
Customer Experience Manager
Five Below
09.2018 - 08.2021
High School Diploma -
Cleveland High School
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