Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Jamerson

Memphis,TN

Summary

Detail-oriented Patient Service Representative with strong communication and problem-solving skills. Proven track record in managing patient inquiries and optimizing appointment scheduling to enhance operational efficiency.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

ONE STOP RECRUITING
Memphis, TN
11.2023 - 06.2026
  • Coordinated appointment scheduling to optimize patient flow and reduce wait times.
  • Managed patient inquiries and provided accurate information regarding services and appointments.
  • Assisted in resolving patient issues, ensuring a high level of customer satisfaction.
  • Maintained electronic health records with attention to detail for compliance and accuracy.

Front Desk Receptionist

Majestic Garden and Rehab
Memphis,TN
11.2021 - 11.2023
  • Scheduled appointments and maintained accurate calendar for medical staff.
  • Managed incoming calls and directed inquiries to appropriate departments.
  • Maintained front desk organization, ensuring a welcoming environment for visitors.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Patient Service Representative

Methodist University Hospital
Memphis,TN
03.2019 - 11.2021
  • Educated patients on insurance processes and financial responsibilities effectively.
  • Collaborated with medical staff to streamline communication and improve service delivery.
  • Trained new team members on patient service protocols and best practices for engagement.
  • Implemented process improvements that enhanced operational efficiency within the department.

Education

Diploma - Nursing Assistant

Concorde Career College
Memphis,TN

Skills

  • Registration and admissions
  • Admissions processing
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Patient intake
  • Registration and scheduling
  • Customer service

Timeline

Patient Service Representative

ONE STOP RECRUITING
11.2023 - 06.2026

Front Desk Receptionist

Majestic Garden and Rehab
11.2021 - 11.2023

Patient Service Representative

Methodist University Hospital
03.2019 - 11.2021

Diploma - Nursing Assistant

Concorde Career College

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