Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie J. Burgess

Philadelphia,PA

Summary

Leveraged organizational skills to coordinate and prioritize numerous projects, contributing to team success and deadline adherence.

Achieved high customer satisfaction through effective product demonstrations in B2C markets. Expanded customer base by leveraging strong networking skills and strategic planning. Maximized sales success through prioritized task management and cold calling efforts.

Achieved high customer satisfaction by delivering consistent and reliable service. Strengthened customer loyalty through effective relationship-building strategies. Resolved complex issues swiftly, maintaining a calm and professional demeanor.

Achieved high customer satisfaction by cultivating strong relationships and addressing needs effectively. Enhanced service quality through exceptional communication and interpersonal skills. Drove positive customer experiences by delivering superior service consistently.

Achieved high levels of customer satisfaction through effective engagement strategies. Developed lasting customer relationships that contributed to successful sales closures. Delivered exceptional service that consistently exceeded sales goals.

Achieved successful project outcomes by actively participating in team efforts and supporting strategic goals. Delivered consistent results through strong organizational skills and a commitment to team success. Cultivated a passion for professional development to contribute meaningfully to company objectives.

Committed to utilizing strong time management and problem-solving abilities to foster team success and support organizational growth.

Overview

38
38
years of professional experience

Work History

Marketing Sales Coordinator

Philadelphia Gas Works
04.2023 - Current

Senior Commercial Utility Specialist

Philadelphia Gas Works
04.2010 - 04.2023

Collection and Billing Representative

Philadelphia Gas Works
10.1999 - 04.2010

Customer Accounting Clerk Typist

Philadelphia Gas Works
03.1988 - 04.2010

Education

Associate’s degree - computer science

University of Phoenix
06.2014

Certified Medical Assistance - undefined

Sanford Brown
06.2003

High School - Business

Little Flower High School for Girls
06.1987

Skills

  • Implemented strategies to prioritize customer needs and improve service delivery
  • Championed team collaboration by employing active listening strategies Guided decision-making processes with critical thinking insights Led initiatives to address challenges through innovative problem-solving approaches
  • Implemented effective time management strategies to streamline workflows and meet deadlines
  • Utilized expertise in remote collaboration tools to facilitate seamless project coordination and teamwork
  • Developed and maintained a dependable internet infrastructure to support remote work operations Created an organized workspace to enhance productivity and focus
  • Led initiatives to cultivate a collaborative team environment that promoted self-reliance and accountability Championed team development through mentorship and guidance, resulting in improved performance and engagement Drove strategic planning sessions to align team objectives with organizational goals
  • Facilitated independent work and teamwork to achieve project objectives
  • Led initiatives to enhance team responsiveness to evolving project demands Championed flexible strategies that improved workflow efficiency Fostered a culture of adaptability among team members to meet organizational goals
  • Utilized strong verbal and written communication skills to facilitate effective collaboration
  • Oversaw maintenance of customer records to ensure accurate account management
  • Oversaw implementation of MS Office and Goldmine CRM software to enhance team productivity Guided staff in leveraging CRM tools for improved customer relationship management Championed initiatives to optimize data management and reporting processes
  • Developed and implemented structured planning and organizing frameworks to streamline project workflows
  • Implemented quality control measures to enhance product standards and customer satisfaction
  • Executed various responsibilities concurrently to enhance operational efficiency
  • Utilized analytical skills to support data-driven decision-making processes

Timeline

Marketing Sales Coordinator

Philadelphia Gas Works
04.2023 - Current

Senior Commercial Utility Specialist

Philadelphia Gas Works
04.2010 - 04.2023

Collection and Billing Representative

Philadelphia Gas Works
10.1999 - 04.2010

Customer Accounting Clerk Typist

Philadelphia Gas Works
03.1988 - 04.2010

Associate’s degree - computer science

University of Phoenix

Certified Medical Assistance - undefined

Sanford Brown

High School - Business

Little Flower High School for Girls
Stephanie J. Burgess