Stephanie Jimenez
Milwaukee,USA
Summary
Qualified individual with high standards and focus on results. Skilled in managing high call volumes, providing exceptional customer service, and efficiently resolving issues. Strong team collaborator, adaptable to changing needs, and reliable. Proficient in using telecommunication systems, active listening, and maintaining confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phone Operator/Customer Service
The Chicago Lighthouse
Chicago, IL
01.2022 - 09.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers.
Youth Care Worker
Heartland Alliance Youth Residential Services
Chicago, IL
06.2022 - 01.2024
- Help supervise the youth in our care
- Act as a mentor and set a positive example
- Oversee and encourage resident participation in group activities
- Encourage completion of daily chores and personal hygiene tasks
- Provide one-on-one supervision or support as needed
- Document patient progress, immediately reporting any extreme changes in behavior
- Report any incidents that may affect the safety of a resident
- Maintain a safe and healthy environment
Server/Hostess
Bijans Bistro
Chicago, IL
02.2018 - 04.2023
- Preparing restaurant tables with special attention to sanitation and order
- Attending to customers upon entrance to the restaurant
- Presenting menus, serving and helping customers select food/beverages
Maintenance
DaySprings
Chicago, IL
01.2020 - 07.2022
- Cleaning services provided to Chicago Police Department & Chicago Public Libraries.
- Conducts routine sanitation
- Applies daily product and Machine Knowledge (walk behind, side by side, buffing)
- Independent work environment
Dietary
Carrington Of Lincolnwood
Chicago, IL
08.2018 - 01.2020
- Serving and providing a five star dining experience to a large senior citizen community.
- Meeting any personal nutrition requirements and restrictions on a day to day basis.
- Also, shifting behind the scenes of the actual kitchen and doubling as a prep person as well. Including making all salads, fruit mixes, baking and decorating desserts and making them presentable for display.
Nursing & Rehabilitation Housekeeper
ALDEN VILLAGE NORTH
Chicago, IL
04.2015 - 07.2018
- Cleaned and organized bedrooms, making beds daily and disinfecting rooms thoroughly.
- Removed waste daily from common areas and vacuuming hallways as well as dusting.
- Prepared linens, washed clothes using heavy machinery and folded laundry daily to be distributed back to residents in a timely manner.
- Kept bathrooms cleaned and stocked as well as deep cleaning, multiple times a day.
- Cleaned and disinfected eating areas to be used for the next meal service.
Education
High School Diploma - General Studies
Literary Services of Wisconsin
Milwaukee, WI10.2025
High School -
Prologue Early College High School
Chicago, IL06.2015
Skills
- First aid certification
- Food safety and preparation
- Upselling techniques
- Cleaning expertise
- Serving and POS proficiency
- Cash handling experience
Certification
- CPR Certification
- Early Childhood Development
- Crisis Prevention
Languages
Spanish - Fluent
Professional Working
Additional Information
- Great leadership skills
- Organized
- Fast learner
- People person
- Bilingual
Timeline
Youth Care Worker
Heartland Alliance Youth Residential Services
06.2022 - 01.2024
Phone Operator/Customer Service
The Chicago Lighthouse
01.2022 - 09.2024
Maintenance
DaySprings
01.2020 - 07.2022
Dietary
Carrington Of Lincolnwood
08.2018 - 01.2020
Server/Hostess
Bijans Bistro
02.2018 - 04.2023
Nursing & Rehabilitation Housekeeper
ALDEN VILLAGE NORTH
04.2015 - 07.2018
High School Diploma - General Studies
Literary Services of Wisconsin
High School -
Prologue Early College High School