Stephanie Johnson
Churchville,NY
Summary
Experienced Manager with expertise in team leadership and project execution, known for strategic planning and operational efficiency. Demonstrated success in process optimization, productivity enhancement, and innovative solution implementation. Strong relationship-building skills across organizational levels to meet business objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager Customer Relations, Wholesaler & Contract
FIFCO USA
Rochester, NY
10.2024 - Current
- Oversaw project timelines, ensuring compliance with deadlines and quality benchmarks.
- Directed a Customer Relations Support team, including Contract Manufacturing and Wholesaler Partners.
- Implemented operational strategies, enhancing overall team effectiveness and best practices.
- Conducted data analysis to uncover areas for improvement in efficiency.
- Led regular meetings to discuss progress and identify potential enhancements.
- Maintained customer service standards by resolving issues promptly.
- Collaborated with the U.S. Logistics Planner to optimize fulfillment of shipment targets.
- Partnered with planning team to assess supply and demand, mitigating order fulfillment risks.
Import Supply Planning & Logistics Manager
FIFCO USA
Rochester, NY
10.2010 - 10.2024
- Executed all freight activities for Canadian business entering U.S. market.
- Scheduled 100% of shipments across FIFCO USA's comprehensive carrier network.
- Balanced carrier capacities and costs for weekly and annual shipments.
- Oversaw supply chain execution with third-party brewing facilities, monitoring production and inventory.
- Enhanced freight efficiencies in cost and service amid evolving market conditions.
- Negotiated annual freight bids with multiple logistics providers to optimize rates.
- Collaborated with Supplier Production Planning and Deployment teams to align with demand plans.
- Utilized key metrics to assess and improve shipment output and demand fulfillment.
Education
Bachelor of Science - Biology
SUNY at Fredonia
Fredonia, NY05-1997
Skills
- Project management and planning
- Data analysis and operational strategy
- Customer relationship management
- Supply chain coordination and freight negotiation
- Verbal and written communication
- Key performance indicators
- Time management and performance optimization
- Problem solving and risk mitigation
- Team leadership and effective communication
- Inventory management
Certification
- Lean Six Sigma Green Belt
Accomplishments
- North American Breweries Col. Andrew S. Rowan Award 2011
- North American Breweries Purpose and Values Award; Imagination 2016
References
References available upon request.
Timeline
Manager Customer Relations, Wholesaler & Contract
FIFCO USA
10.2024 - Current
Import Supply Planning & Logistics Manager
FIFCO USA
10.2010 - 10.2024
Bachelor of Science - Biology
SUNY at Fredonia
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