Stephanie Johnson
Summary
As a T1 going on 4 years now I have experienced and trained in many areas within Inbound. I have exceeded expectations and I'm now seeking more of a challenge. I want to further my career within amazon and have more of an impact role within the company, ensure that I can help the company and associates around me grow and be prosperous. I am a motivated team member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
4
4
years of professional experience
Work History
Quality Engagement Team Member
Amazon Fulfillment
- Built and maintained relationships with community organizations.
- Developed and implemented dynamic communication strategies.
- Investigated and resolved associate errors
- Delivered exceptional customer service to every associate by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of quality changes.
- Delivered prompt coaching's to prioritize the needs of our associate's.
- Promoted superior experience by addressing associate concerns, demonstrating empathy, and resolving problems swiftly.
- Educated associates on our department's policies and procedures.
- Collaborated with staff members to enhance associate experience and exceed team goals through effective associate satisfaction rates.
- Trained new personnel regarding the quality engagement team operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
Inbound Process Guide
Amazon Fulfillment
- Supervised employees to apply best practices and comply with health and safety procedures and regulations.
- Delivered timely and accurate updates to management regarding operation progress.
- Arranged for additional resources and personnel when needed to accommodate larger work load requests.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Utilized effective communication and problem-solving skills to quickly resolve any barriers or issues.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Inbound Stow Associate
Amazon Fulfillment
12.2019 - Current
- Maintained clean and organized workspaces to uphold safety standards.
- Sorted over 100 products onto shelves according to type, weight, and size.
- Arranged merchandise according to company standards to maintain tidy and organized mods.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Maintained safety and efficiency to maximize overall productivity and increase stowing rates by 100%.
- Coordinated with team members to receive shipments and store in proper locations.
- Helped train new employees in safe practices and warehouse procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Safely stacked items to maximize space within acceptable safety limits.
- Inspected items for any damages and reported discrepancies to supervisor.
Education
Certificate - General Education
Germanna Community College
Fredericksburg, VA05.2010
Skills
- Teamwork and Collaboration
- Staff Education and Training
- Inbound Stow
- Inbound Problem Solve
- Inbound Process Guide
- Quality Engagement Team Member
- Pick Trained
- VRC
- Jam Clear
Timeline
Inbound Stow Associate
Amazon Fulfillment
12.2019 - Current
Quality Engagement Team Member
Amazon Fulfillment
Inbound Process Guide
Amazon Fulfillment
Certificate - General Education
Germanna Community College
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