Stephanie Johnson
Chicago,IL
Summary
Flexible and hardworking in deadline-driven environments. Driven to build long term relationships with customers. Delivers positive experiences through high-quality customer care
Overview
17
17
years of professional experience
Work History
Personal Assistant
DHS ( Department of Human Services)
Chicago, IL
05.2016 - Current
- Planned and prepared meals
- Performed routine housekeeping chores and tasks/ Cleaned kitchen and bathroom
- Laundered client’s linen and clothing/ Generalized home maintenance and repairs
- Changed light bulbs and batteries in smoke detectors
- Assisted with self-administered medication/ reading instructions or utilization
- Assisted with personal care tasks i.e. shaving, shampooing and combing hair
- Assisted with bathing, dressing brushing and cleaning teeth and dentures
- Assisted with the appropriate use of equipment or supplies (canes, wheelchairs, etc) when transferring a client from the bed to a chair or to and from the bath or toilet
- Assisted the clients with range of motion (such as sitting up or standing)
- Escorted clients to medical facilities, shopping/ errands or individual business as specified in the plan of care
- Performed/assisted with completing all required paperwork for IDPH recertification
- Attended all required trainings, supervisory and staff meetings
- Developed personal connections with patients and family to aide positive eating habits for patients
Environmental Services Housekeeper
University of Chicago Medical Center
Chicago, IL
07.2014 - Current
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Service, clean, or supply restrooms patient care rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
- Polish/ dust silver accessories and metalwork, such as fixtures and fittings
- Empty waste baskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Observe precautions required to protect hospital and guest property and report damage, theft, and found articles to supervisors.
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
- Replenish supplies, such as drinking glasses, linens, writing supplies, and patient care items.
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
ASSISTANT MANAGER/Cashier Team Lead
Rothschild Liquor Marts
Chicago, IL, IL
12.2012 - 12.2013
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies equipment, and employee uniforms as needed.
- Supervised daily operations including scheduling shifts, assigning duties
- Recruited, interviewed, trained, and scheduled employees.
- Supervised cashiers, implemented store and stock maintenance.
- Monitored and processed refunds, and exchanges, reviewed security cameras and maintained documentation on loss and prevention activity.
- Performed cash counts and audits.
- Resolved customer complaints, and offered the best solution for customer satisfaction.
DOORMAN/Security Officer
WOLIN LEVIN INC
, IL
02.2008 - 05.2011
- Reported any maintenance issues or damage to property to the relevant personnel in a timely manner.
- Assisted with loading and unloading of vehicles, ensuring that all items were safely transported to their destination.
- Managed access control systems by granting access to authorized personnel only.
- Received residential packages and deliveries
- Patrolled premises to prevent and detect signs of illegal acts
- Answered and investigated disturbances
- Monitored surveillance cameras for theft and maintained security of premises
- Wrote reports of daily activities and irregularities
- Answered front desk phone and transferred calls.
- Called police or fire departments in emergency situations
- Informed visitors of property rules, violations and removed violators from premises
Education
High School Diploma -
MARTIN LUTHER KING HS
Chicago, IL06-1995
Some College (No Degree) -
University of Phoenix
Chicago, ILSkills
- Database Entry
- Household oversight
- Good judgment and decision-making skills
- Punctuality and Organized
- Customer Service
- Strong Leadership/ Verbal Communication Skills
- Advanced interpersonal skills
Certifications
- 40hr Armed Certification
- Concealed Carry License
Timeline
Personal Assistant
DHS ( Department of Human Services)
05.2016 - Current
Environmental Services Housekeeper
University of Chicago Medical Center
07.2014 - Current
ASSISTANT MANAGER/Cashier Team Lead
Rothschild Liquor Marts
12.2012 - 12.2013
DOORMAN/Security Officer
WOLIN LEVIN INC
02.2008 - 05.2011
High School Diploma -
MARTIN LUTHER KING HS
Some College (No Degree) -
University of Phoenix