Stephanie Jones
Brownstown Twp,MI
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
18
18
years of professional experience
Work History
General Manager II
HMSHost / Outback Steakhouse
Detroit Metropolitan Airport, MI
11.2025 - Current
- Direct all restaurant operations for a high-volume Outback Steakhouse location within Detroit Metropolitan Airport.
- Lead management teams and hourly staff to ensure operational excellence, food quality, and exceptional guest experiences.
- Manage labor, scheduling, inventory, food cost controls, and financial performance.
- Drive employee engagement, accountability, and adherence to company standards.
- Ensure compliance with health, safety, and airport operational requirements.
General Manager II
HMSHost / Starbucks
Detroit Metropolitan Airport, MI
01.2021 - 01.2025
- Oversaw operations for five Starbucks locations throughout Detroit Metropolitan Airport.
- Managed staffing, scheduling, training, and performance management for multiple teams.
- Maintained operational standards, customer satisfaction, and financial performance across all locations.
- Led recruitment, onboarding, employee development, and retention initiatives.
- Collaborated with airport stakeholders and corporate leadership to achieve operational goals.
Office Manager / Payroll Manager
AREAS USA
Romulus, MI
02.2012 - 06.2020
- Managed payroll administration and maintained employee records for a large airport-based operation.
- Processed onboarding documentation and facilitated new hire orientation programs.
- Maintained confidential employee information, including compensation and payroll records.
- Managed invoice processing, account reconciliation, and financial documentation.
- Monitored office inventory and coordinated purchasing to support operational needs.
- Assisted leadership with human resources functions, employee relations, and compliance initiatives.
Supervisor
AREAS USA
Romulus, MI
09.2008 - 02.2012
- Supervised daily restaurant operations and ensured compliance with company policies and service standards.
- Developed and coached team members to deliver exceptional guest experiences.
- Maintained food safety, sanitation, and operational quality standards.
- Monitored restaurant performance and implemented corrective actions as needed.
- Fostered a positive work environment focused on teamwork and accountability.
Education
High School Diploma -
Harry S. Truman High School
Taylor, Michigan01-2006
Skills
- Multi-Unit Operations Management
- Restaurant Management
- Human Resources Administration
- Recruiting & Talent Acquisition
- Employee Relations
- Union Relations
- Payroll Administration
- ADP Systems
- Scheduling & Labor Management
- Inventory Control
- Training & Development
- New Hire Orientation
- Customer Service Excellence
- Budget & Cost Control
- Compliance & Policy Administration
- Team Leadership
- Team player
- Operations management
- Problem resolution
- Leadership and team building
Timeline
General Manager II
HMSHost / Outback Steakhouse
11.2025 - Current
General Manager II
HMSHost / Starbucks
01.2021 - 01.2025
Office Manager / Payroll Manager
AREAS USA
02.2012 - 06.2020
Supervisor
AREAS USA
09.2008 - 02.2012
High School Diploma -
Harry S. Truman High School
ADDITIONAL QUALIFICATIONS
- Extensive experience in airport food and beverage operations
- Strong knowledge of payroll systems and labor management
- Experienced in union workforce environments
- Skilled in employee recruitment, onboarding, and retention
- Proficient with Microsoft Office, Excel and ADP
- Demonstrated leadership in high-volume, customer-focus